Receptionist

Description

**About the company** Hotel Don Gregorio is a landmark establishment in the center of Salamanca, renowned for its outstanding service and attention to detail. Our goal is to provide every guest with an unforgettable stay, supported by a professional and approachable team. **Job description** We are seeking a Receptionist to cover a leave of absence within our team. You will be the face and voice of our hotel, responsible for welcoming and assisting guests throughout their entire stay, ensuring high-quality service and resolving any issues that may arise. **Main responsibilities:** * In-person, telephone, and email assistance to guests and potential customers * Management of reservations (check-in and check-out) via the hotel property management system (PMS) * Room assignment and occupancy control * Provision of tourist information and advice regarding the city of Salamanca * Handling payments, invoicing, and cash register closing * Coordination with housekeeping and concierge departments * Addressing and resolving customer complaints or incidents **Requirements:** * Proven prior experience of at least 1 year in hotel front desk operations * Proficiency in hotel property management systems (PMS) and Microsoft Office suite * Advanced level of English (spoken and written). Knowledge of other languages (French, Italian) is a plus * Excellent personal presentation and communication skills * Dynamic, solution-oriented individual with strong customer orientation **We offer:** * Temporary contract to cover a leave of absence (estimated duration to be confirmed) * Full-time position (40 hours per week) * Salary commensurate with the Salamanca hospitality collective agreement * Immediate start * Pleasant working environment in a charming hotel located in the historic city center Employment type: Full-time Salary: €1,200.00–€1,800.00 per month Work location: On-site employment