**BNP PARIBAS GROUP** The BNP Paribas Group is the leading bank in the European Union and one of the most significant internationally. We employ nearly 185,000 people across 65 countries. In Spain, we have over 5,100 employees across 13 business lines. **NICKEL** ---------- Nickel is a startup belonging to the BNP Paribas Group. We are a company with a clear purpose: our mission is to fight financial exclusion through a simple, in-person, and accessible service. Nickel offers an account open to everyone, without income requirements or mandatory ties. We already have nearly 880 employees in Paris, Nantes, Madrid, Lisbon, Brussels, and Berlin, in a young, dynamic, and multicultural environment! What do we do? We offer a payment account with a national IBAN and a Mastercard debit card that customers can open at a lottery outlet or tobacconist without leaving their neighborhood. This unique business model already serves over 4 million customers and more than 12,000 sales points. In Spain, Nickel launched in 2021. We are currently experiencing rapid growth and already operate 2,500 Nickel points nationwide. If you want to be part of this great adventure, keep reading. **ABOUT THE POSITION** ------------------- MISSION Contacting internal and external stakeholders, the objective of this position is to address departmental priorities according to needs such as: * Responding to and handling requests from Customers or Sales Points, * Telemarketing campaigns: contacting prospects for acquisition or analyzing portfolio needs of prospects, * Administrative tasks, * Specific assignments: database cleaning, testing tool development, etc. All while respecting and complying with procedures and controls intrinsic to our activity. RESPONSIBILITIES * Ensure proper handling and resolution of requests or complaints received via various communication channels, * Promote all our services, * Contribute to achieving our quality and productivity goals, * Analyze, monitor compliance, and track files, identifying and escalating any irregularities, * Perform administrative and control tasks, * Proactively identify and participate in process improvements, * Participate, upon request by the manager, in cross-functional projects linked to our activities. **Commitment to Diversity and Inclusion** ---------------------------------------- BNP Paribas Group in Spain is an equal opportunity employer and proudly provides equal employment opportunities to all job seekers. We actively commit to ensuring that no individual is discriminated against on grounds of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex, or sexual orientation. Fairness and diversity lie at the heart of our recruitment policy because we believe they foster creativity and efficiency, thereby enhancing performance and productivity. Therefore, where candidates possess equal qualifications and competencies for the role, preference will be given to the candidate of the underrepresented gender at that level. We strive to reflect the society in which we live and maintain the image of our customers.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
