Operations Manager Junior

Description

Job Summary: The Operations Manager will lead the center's daily operations, ensuring efficiency, productivity, and quality in Last Mile and Middle Mile, managing large teams and fostering continuous improvement. Key Highlights: 1. Lead daily operations and large teams in a dynamic logistics environment. 2. Drive continuous improvement and strong customer orientation. 3. Manage operational metrics and make strategic decisions. **Everything you're looking for—and more** The Operations Manager position is part of the Operations department and is located at our main depot in San Fernando de Henares. This role will be responsible for leading the center's daily operations, ensuring standards of efficiency, productivity, and quality in Last Mile and Middle Mile processes. The role requires strong leadership capability, operational vision, and a focus on continuous improvement, managing large teams within a dynamic, high-volume logistics environment. **Responsibilities and Functions** * Lead, alongside a team of Operations Team Leaders, a global operations team of 80–100 people. * Ensure high levels of productivity and quality in Last Mile and Middle Mile processes. * Manage and monitor operational and quality metrics, ensuring efficient incident management and decision-making. * Analyze key business indicators to identify trends and proactively address root causes of potential deviations. * Lead, develop, and motivate the team, fostering a collaborative, high-performance environment. * Promote a culture of continuous improvement and customer orientation. * Manage and coordinate inbound scheduling. * Lead and coordinate new operational projects. * Plan weekly workload based on operational needs, setting priorities to achieve defined objectives. **Requirements** * 3–5 years of experience leading operational organizations in international or global environments. * Analytical capability to interpret data and translate it into strategic business decisions. * Solid knowledge of continuous improvement methodologies such as Lean, Six Sigma, Value Stream Mapping, or Design Thinking. * Excellent written and verbal communication skills, both in-person and remote. * Strong customer orientation, influence capability, and motivation to work in collaborative, cross-functional environments. * Advanced proficiency in Office tools, especially Excel and Power BI. * Fluent English. **What We Offer** * Language learning platform to support ongoing growth * Well-being program * Flexible working hours * Online platform for continuous learning * Competitive salary * Flexible compensation tailored to your needs **Why Join Us?** Because here we don’t settle—we go further and multiply impact (**10X Attitude**). Because everything we do starts with the customer (**Passion for the Customer**). Because we believe in making things happen—fast, with judgment, and without overcomplicating (**Go, Go, Go**). Because we challenge the status quo and bet on new ways of doing things (**Dare to Disrupt**). Because we work as one team—diverse, united by a common goal (**One Goal, One Team**). **Inclusive Culture** At InPost, we have an Equality Plan that promotes equity at all organizational levels. We champion an environment where diversity adds value and everyone has equal opportunities to grow—regardless of abilities or circumstances.