COVERAGE TECHNICIAN MODEL 1

Description

Position Summary: We are seeking a Coverage Technician for Management Centers to temporarily assume the responsibilities of permanent Technical Service Managers, coordinating activities and providing technical support. Key Highlights: 1. Technical support and customer advisory role 2. Service quality management and monitoring 3. Opportunity for development in network technologies At TSO, we seek to incorporate a person to perform the Coverage Technician role in the Management Centers service that TSO provides for various clients in the Valencian Community. **FUNCTIONS** Technicians will provide service coverage across different CGE/Cex Premium centers, temporarily occupying the positions of permanent Technical Service Managers and assuming their duties during the coverage period: * Primary point of contact for the client regarding the service. * Monitoring of center activities and coordination thereof. * Identification of issues and proposals for improvement. * Analysis of agreed-upon performance indicators. * Preparation and supervision of routine and/or ad-hoc monitoring reports. * Preparation for and attendance at client follow-up meetings and/or internal stakeholder meetings to support technically complex service topics, incidents, or special requests. * Quality monitoring and control of sub-services through analysis of data derived from daily operations and oversight of relevant parameters, ensuring compliance with service-level agreements. * Monitoring and coordination of service-related provisioning activities. * Technical support to members of various service work teams for incidents or highly complex tasks. * Technical support and advisory services to clients, proposing service improvements. * Transmission of proprietary operational procedures, network architecture, and center-specific business context to required stakeholders via designated channels. * Technical liaison with competent areas of EC/TSO/Telefónica for joint incident resolution, requesting support when necessary and communicating details of performed tests. **REQUIREMENTS** * **Formal Education**: University degree in Telecommunications or Computer Science. * **Experience**: Minimum two years’ prior experience in customer network management and maintenance. * **Knowledge**: Interest in network technologies and willingness to develop professionally in this field. Familiarity with Cisco, Fortinet, Teldat, Nokia, or Juniper equipment. * **Certifications**: Possession of certifications (e.g., Cisco CCNA) is advantageous but not mandatory. * **Languages**: B1 level or higher in English is important. **SKILLS** * Ability to work under pressure. * Autonomous and agile decision-making. * Teamwork. * Capacity to manage critical incidents. * Strong analytical ability. * Proactivity. **OTHER POSITION DETAILS** * **Working Hours:** Mirror the schedule of the GST being substituted; most common shifts are 08:00–17:00 and 09:00–18:00. * **Physical Location:** Typically remote. If on-site coverage is required, it will be conducted at the client’s premises. * **Project:** Coverage Model * **PROCESS END DATE:** February 27, 2026 * **Contact Person:** ALBERTO PORRAS VALDERRAMA * **Employment Modality:** SmartWork **Contact for further details:** ALBERTO PORRAS VALDERRAMA (alberto.porrasvalderrama@telefonica.com) 680739473 **Send CV to DS\_TSOL\_RRHH\_TSO \*