Descripción We are collaborating with a **fast\-growing IoT company** on a mission to transform logistics visibility worldwide. Their team has developed an innovative solution that combines **low\-cost, long\-life IoT sensors** with a powerful **SaaS platform**, providing real\-time traceability for any type of asset — from containers and trolleys to industrial equipment and construction materials. After several years of R\&D, the company is now entering a new phase of **commercial and operational expansion** with active deployments across **the United States, Germany, and Spain**, and ongoing pilots with major international clients. ? The Role We are looking for a **Customer Success Manager (IoT \& Field Operations)** to act as the **bridge between our customers and our technical teams**. You’ll be the kind of person who makes things happen — someone hands\-on, proactive, and solution\-oriented. Your mission will be to **coordinate pilot projects, resolve technical and operational issues, train client teams, and ensure that every implementation is a success**. This is a **hybrid role** combining **Customer Success, Operations, and Technical Pre\-Sales**, with significant international exposure and direct interaction with our product. ? What You’ll Do * Lead the **deployment of pilot and customer projects** across Europe and the US. * Manage the full **Proof of Concept (PoC)** lifecycle: definition, sensor logistics, installation, monitoring, and delivery of results. * **Train and support client field teams** during implementation and rollout. * **Analyze operational data** with internal technical teams and provide insights to improve the product. * Collaborate closely with **Product, Data, and Hardware** teams to scale solutions and optimize processes. * Act as the **main point of contact for customers**, managing incidents, feedback, and solution improvements. ? About You * You have managed or participated in **technical deployment or implementation projects** (ideally in IoT, logistics, retail, or industrial environments). * You can comfortably navigate between **technical and operational contexts** — communicating effectively with clients, engineers, and warehouse staff alike. * You are **independent, hands\-on, and proactive** — when a problem arises, you don’t wait for instructions; you solve it. * **Fluent English** (required). German is a plus, but not essential. * **Willingness to travel** for client visits and pilot deployments. * You’re motivated by the challenge of working in a **start\-up environment with an industrial DNA**, where processes are still being built and there’s plenty of room to grow. * ️ Tech Environment * Proprietary product (**hardware \+ SaaS on Google Cloud**) * Multidisciplinary teams: **Data, Firmware, Product, and Operations** * **Agile methodologies** and a collaborative culture ? What We Offer * **Permanent contract** within a stable, fast\-growing international company. * Exposure to **real operational and innovation challenges** in a global environment. * **Hybrid/remote model** with occasional travel. * **Competitive salary** based on experience. * An opportunity to **grow within a scaling company** and make a tangible impact from day one. \- Barcelona Híbrido **Persona de contacto:** ediaz@q\-techrec.com \+34 663 444 972