Operational Data Analyst

Description

MISSION Within Santalucía's Procurement Directorate and reporting to its head, your mission is to ensure, through data, comprehensive operational control over policy subscription, policy management, invoicing, non-payment, and collection methods; and to participate in and co-lead projects related to operational information management. JOB RESPONSIBILITIES Analytics and Reporting Conduct root-cause analyses of friction points (policy issuance, collections, invoice returns, contracting). Measure the impact of initiatives (e.g., new non-payment logic, reminders, changes in collection methods). Develop executive reports and data narratives (storytelling) oriented toward decision-making. Lead communication with third parties regarding policy or invoice-related information. **Data-driven Operational Monitoring and Control:** Design and automate control metrics and SLA/KRI indicators per process/channel/system (daily/weekly/monthly). Implement early-warning alerts. **Automation and Self-Service:** Design and build self-service dashboards (Power BI) and reusable templates. Document and train business users on responsible data usage and KPI interpretation. Project Management Knowledge Participate in projects related to operational data management. Participate in cross-functional projects within the department. Maintain and continuously evolve these services. **Continuous Improvement:** Propose new KPIs, data sources, and analytical approaches to deepen operational understanding. Propose an improvement roadmap with estimated impact. REQUIREMENTS **Desired Experience:** Minimum 5 years of experience in data analytics applied to operations (ideally in insurance or banking/financial services). Minimum 2 years of hands-on SQL experience. Experience as Product Owner (PO) or Business Analyst (BA) in data services or cross-functional operational projects. Insurance industry experience is a plus. **Valuable:** Familiarity with and interest in Santalucía’s business model, goals, product portfolio, organizational structure, culture, and strategies. **Valuable:** Power BI knowledge. **Required Knowledge:** Bachelor’s degree and/or university degree, preferably in Business Administration and Management (ADE), Engineering, Mathematics, or Economics. A master’s degree in insurance business, business intelligence, or big data is a plus. Understanding of insurance processes and products. **Skills:** Ability to collaborate cross-functionally with diverse and heterogeneous teams. Transformational and innovative mindset. Orientation toward both internal and external customers. Attention to detail and commitment to excellence in task execution. Ability to manage multiple projects and competing priorities. Proactive approach. Ability to communicate effectively with multidisciplinary teams. At Grupo Santalucía, we work to guarantee real and effective equal opportunities, enabling professional development and labor diversity, aligned with our commitment to UN Agenda 2030 Sustainable Development Goal 5 (Gender Equality). **Province:** Madrid **Company:** SANTALUCIA SEGUROS **Date:** 11 Aug 2026