Administrative Assistant. Customer Service

Description

Position Summary: We are seeking an Administrative Assistant to support the Customer Service Department by managing administrative tasks and providing support. Key Highlights: 1. Customer Service Department Support 2. Administrative Task Management and Support 3. Marketing Initiative Development and Opportunity Identification At Ecomon, we are looking for an Administrative Assistant to support the Customer Service Department. The selected candidate will be responsible for managing administrative tasks and providing customer service support, ensuring proper internal process management. **Main Responsibilities**: * Telephone and digital follow-up and support for the assigned customer portfolio. * Order management, inquiries, incident handling, and commercial advice. * Development of marketing initiatives for customer activation and retention. * Identification of commercial opportunities and cross-selling. * Support in commercial campaigns, promotions, and customer communications. * Database updates and CRM usage. **Requirements**: * Minimum **1 year of experience in customer service, sales, or marketing**. * Strong communication skills and customer orientation. * Commercial profile, proactive and organized. * Proficient use of digital tools and office software. * Knowledge of ERP Business Central (desirable) **We Offer**: * A positive work environment within an established company in the sector. * Permanent contract from day one (including probationary period). * Continuous training on products, processes, and tools. * **Salary according to collective agreement**, corresponding to the *Administrative Assistant* position. * Full-time schedule: 7 a.m. to 3 p.m. If you consider yourself organized, with experience in administration and billing, and would like to join our team, we are looking for you! **Send your CV to**: rrhh@ecomon.net Job Type: Full-time Work Location: On-site