**KAVE HOME** is the design furniture and decoration brand dedicated to inspiring unique and nonconformist people like us. Our international team of \+800 people has a clear mission: to revolutionize the furniture and decoration sector by betting on talent, digitalization, and design\-to\-customer experience, creating sustainable designs at competitive prices with omnichannel purchasing options. To keep up with our expansion, we need extraordinary people who help us achieve extraordinary challenges. We are changing the furniture industry, will you join us? Currently we are looking for a **CUSTOMER SERVICE \- ENGLISH,** from our central offices of Kave Home located in Sils. **Your main responsibilities will be:** * Customer service via phone, email, web, etc.. * Management of incidents related to shipping and/or product. * Advising customers on product, quality, features, technical support. * Handling and managing customer returns, follow-up. * Reporting and analysis of KPIs **And what do we offer?** * Join a company that is transforming the world of furniture and decoration! * Be part of an ambitious project with great opportunities for professional development and growth. * Enjoy a unique workspace, with new, open-plan and sustainable offices. * Fresh fruit available every morning. Catering services \+ dining area for meals. * Attractive compensation package including a flexible benefits plan (health insurance, restaurant card, transport card, and childcare expenses). * Gym with 24/7/365 access possibility. **You are the ideal candidate if…** * You have minimum qualifications equivalent to higher or medium level vocational training or high school. Training related to administrative areas will be valued. * You have native or advanced level of English. Other languages will also be considered (French, Dutch, Italian...) * You are proficient in various MS Office tools, especially Excel. * You have experience handling customer databases and CRM systems. * You have a minimum of 1\-2 years of experience in roles related to customer service, export, etc. * You are a professional with excellent communication skills, customer orientation and results-driven mindset, organizational ability and stress tolerance. Sounds good, right? We're waiting for you!