**Job Description:** We are looking for a Reservations Manager to lead the front office team at a 4\* superior hotel located in Calella de la Costa. The selected candidate will be responsible for managing all hotel reservations, ensuring exceptional customer service, optimizing front desk processes, and coordinating daily department operations. **Main Responsibilities:** * Finalize all hotel and apartment reservations * Prepare budgets for group requests and manage them throughout the entire process until arrival * Billing of reservations * Monitor reservations and occupancy, ensuring correct use of the PMS and internal systems * Handle and resolve customer incidents or special requests, ensuring guest satisfaction * Coordinate communication between reception and other hotel departments (housekeeping, maintenance, F\&B, etc.) * Create work schedules and shifts, ensuring efficient coverage * Supervise compliance with quality standards and internal procedures * Train and develop the reception team to continuously improve performance * Analyze and report daily issues or improvements to management * **Requirements:** * Minimum 2\-3 years of experience in a similar role, preferably in 4\* or higher hotels * Advanced proficiency in Spanish and English (other languages such as French or German will be highly valued) * Experience working with hotel management systems (PMS), such as ACI grup or others * Strong leadership, organizational, and problem-solving skills * Customer and results orientation, with ability to handle high-pressure situations * Knowledge of revenue optimization and reservation management * Availability to work on-site and adapt to the dynamics of hotel operations **We Offer:** * Permanent contract and start date January 1, 2026\. \* Working hours: 9\-5 \* Hybrid work during winter * Opportunity to lead a team in a high-level environment * Continuous training and professional development opportunities within a company with a highly motivating family-driven project * Bonus on all in\-house sales made personally via email or phone * Gross annual salary: 28\.000€ paid in 12 installments Employment type: Full-time, Permanent contract Salary: 28\.000,00€ per year Benefits: * Meals provided by the company * Reduced summer working hours * Uniform provided Work Location: On-site