**We are a global leader in the swimming pool and wellness industry** ----------------------------------------------------------------------------------- Fluidra, a multinational group listed on the Spanish stock exchange, is a global leader in the swimming pool and wellness sector. Founded in 1969, Fluidra has extensive experience in developing innovative products and services for the residential and commercial swimming pool market worldwide. Fluidra has a clear mission: **to create the perfect swimming pool and wellness experience responsibly**. Fluidra operates in over 47 countries through its own subsidiaries. We have **more than 135 sales offices** and **over 35 production centers** around the world, as well as strategically distributed logistics platforms to support both production and distribution centers. Our team consists of **over 7,000 employees**, highly skilled professionals from more than 45 countries. **Mission:** Under the supervision of the IT and Development Manager, and in accordance with established policies and procedures, you will be responsible for carrying out all necessary processes to ensure optimal department performance across all areas. **Your Responsibilities:** * Set up and install equipment (hardware and software). * Prepare and deliver equipment for new hires. * Provide computer support to users (software and hardware). * Resolve all computer-related incidents that arise during the day. * Networking: Basic knowledge required. * Software deployment and maintenance. * Resolution and logging of incidents arising in the warehouse and offices. * Track tickets until resolution. * Support the systems and development team. * Review tracking controls. * Daily creation, analysis, monitoring, and reporting of KPIs. **To succeed in this role, you need a positive and dynamic attitude, as well as the following qualifications:** * Knowledge or degree in multiplatform or web application development. * B1 level English skills are a plus. * Prior HelpDesk technician experience is not required. * Demonstrable experience in similar roles within logistics and/or production environments is a plus. * Commitment, adaptability, teamwork, stress tolerance, communication skills, customer orientation (internal and external), organizational ability, and versatility. **Working Hours:** Rotating shifts * **Morning shift: 6:00 to 14:00** * **Afternoon shift: 14:00 to 22:00** * **Night shift during campaign: 22:00 to 6:00, February to July (inclusive)** * **Occasional holiday on-call duties (Remote work)** * **Occasionally, covering holidays and Saturdays due to operational needs** + **On-call mode (Remote work)** + **On-site mode (Maçanet de la Selva)