Let’s Shape the Future Together! **About Us** -------------------- Cegid is a European leader in **cloud-based business management solutions** for financial (treasury, tax, ERP), human resources (payroll, talent management), accounting firms, retail, and business sectors. In today's evolving world, Cegid and its **5,000 employees** make it possible by helping 750,000 customers unlock their potential through innovative and purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how and why we do things the way we do for our customers. Because of this, we can say that every day we work to shape their future, ours, and that of our customers' industries. A future we have been defining for years alongside our employees, inventing solutions that transform the way people work for sustainable performance. The office is located in **Palamós** or **Sant Cugat del Vallès.** **What Are Your Main Objectives as a Payroll Labor Support Agent?** You will be responsible for providing customer support services in the **labor field.** As a Payroll Labor Support Agent, your responsibilities will include: * **Customer Service:** This role involves effectively communicating with users to understand and resolve their issues or questions regarding labor management software. * **Advisory Query Resolution:** The agent is expected to assist labor advisors with specific inquiries, providing accurate information and guidance within the labor domain. * **Incident and Error Reporting:** It is important to document and report problems to improve management software. This requires an observant and analytical individual. * **Interpretation and Implementation of Collective Agreements:** You must understand labor regulations to properly implement collective agreements into the management software. * **Payroll Processing Support:** Assist in creating payrolls using the company's software, requiring knowledge of labor legislation. * **Labor Procedure Management:** Facilitate and guide the use of tools for managing various labor processes. **About You** -------------------- * University degree in Labor Relations or similar, essential to understanding the technical and legal aspects of the position, and/or vocational training in Administration and Finance. * Additional training: Knowledge of payroll systems, Sistema Red, Siltra, etc., specific tools and procedures in Spain’s labor sector, is valued. * Experience in advisory firms: Prior work experience in labor advisory services or similar roles provides necessary practical expertise. * Payroll preparation: Experience in payroll creation is crucial, as it is one of the main responsibilities. * Customer service: Previous customer service experience is fundamental, as user interaction is a constant part of the job. * Languages: Catalan and Spanish are required. *Beyond business skills, we seek talented professionals who want to demonstrate and explore their potential while opening new opportunities with us. It is your curiosity, team spirit, and commitment that will make the difference.* **Skills** --------------- ERP Tax Excel Tax advisory **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is a strength we value, recruiting based on your **skills** and **potential** to learn and grow with us. We offer a professional environment where everyone can thrive and express their individuality. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion** of people with disabilities, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director