###### **OFFER DETAILS:** Offer reference: HP250256 Description: CUSTOMER SERVICE AND ACCESS CONTROL GRANADA VAC Company: LOGIRAIL SME, S.A. Position: HANDLING COMMERCIAL STAFF * GRANADA (GRANADA) * Published: 14/11/2025 * Number of positions: 1 * Contract type: Temporary * Work schedule: Full-time * Minimum experience: 0 Months Characteristics: **LogiRAIL**, a leading company in the railway sector, is seeking 1 professional to join as Customer Service and Access Control Agent at Granada station to cover vacation periods. **Main responsibilities** * Providing travelers with all necessary travel information: schedules, departures, arrivals, delays and cancellations in real time * Passenger access control to trains via check\-in using PDA, verifying that the ticket is valid for the date and time * Providing information on timetables, routes and rail services * Incident management * Last-minute desk: issuing, modifying and canceling transport tickets * Processing compensation claims, issuing invoices and receiving/handling complaints * Customer service in Club Lounge: personalized assistance, buffet restocking, public address announcements and document management * Assisting passengers with special needs * Collaborating with station staff to ensure smooth communication **We offer** * Initial training provided by the company * Corporate uniform provided * Full-time work schedule * Rotating shifts from Monday to Sunday, morning and afternoon according to monthly shift roster * Service schedule: to be determined based on operational needs * Expected start date: 24/11/2025 * Contract type: to be determined based on service requirements **Application period:** * The application period will remain open from 14/11/2025 to 19/11/2025\. Early application is recommended to facilitate the selection process. "Apply as soon as possible! Applications will be processed in order of registration." Requirements: **Education:** Minimum educational level: Medium Level Vocational Training * Computer skills * **Professional experience:** * Previous customer service experience in railway stations or similar transportation environments (airports, terminals, etc.) will be valued. * Experience in ticket offices, information desks, incident management, telephone support or administrative technical support will also be considered. **Languages:** * Native or bilingual Spanish. English: intermediate level. * **Technical skills:** * Basic proficiency with computer tools and incident management systems. Ability to write clearly and accurately. * **Personal skills:** * Active listening and strong oral and written communication. * Clear speech. * Ability to prioritize tasks based on urgency level. * Organization, attention to detail and efficiency in recording information. Flexible availability. * **Personal profile:** * Problem-solver, responsible and proactive individual. * Own vehicle if not living near the workplace or if required by the schedule.