Tax Support Agent - M/H/NB

Description

Job Summary: Provide exceptional support service to customers in the Tax domain, ensuring efficient use of tax software and reliability of the application. Key Responsibilities: 1. Customer service and support for tax advisors 2. Incident collection for continuous software improvement 3. Accounting, billing, and collections management support Let’s Shape the Future Together! **About Us** -------------------- Cegid is the European leader in **cloud-based business management solutions**, serving the finance (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and general business sectors. In today’s rapidly evolving world, Cegid and its **5\.000 employees** empower 750\.000 customers to unlock their potential through innovative, purpose-driven business solutions. **Make more possible** is our mission. It reflects who we are, how and why we do what we do for our customers. As a result, we can confidently state that every day we work to shape the future of our customers, our own future, and the future of our customers’ industries — a future we have been defining for years alongside our employees, inventing solutions that transform how people work, for sustainable performance. The office is located in **Madrid (Las Rozas).** **What Are Your Main Objectives as a Tax Support Agent?** You will be responsible for delivering exceptional support service to our customers in the Tax domain. This role is vital to ensure users can navigate and efficiently use our suite of tax software, and to maintain excellence and reliability of our applications. As a Tax Customer Care Support Agent, you will: * **Customer Support:** Provide direct assistance to customers with inquiries or issues related to our tax software suite. * **Advisor Support:** Serve as the primary contact point to resolve questions from tax advisors and ensure effectiveness of their services. * **Incident Collection:** Gather information on bugs and issues to continuously improve our software from a technical perspective. * **Accounting Support:** Assist in accurately posting accounting entries while complying with current regulations. * **Billing and Collections Management:** Support billing and collections processes, ensuring an efficient payment flow. **About You** -------------------- * Vocational training in Administration and Finance, Business Administration and Management (ADE), or related fields. * Experience in Tax Advisory Firms: Prior experience in tax advisory or consulting firms is highly valued. * Excellent communication skills are essential, as you will interact constantly with end users. * Proficiency in Excel is mandatory. * Beyond professional skills, we seek talented professionals eager to demonstrate and explore their potential by opening new opportunities with us. It is your curiosity, teamwork spirit, and commitment that will make the difference. **Skills** --------------- Excel Tax Advisory **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is a strength we value, recruiting based on your **skills** and your **potential** to learn and grow alongside us. We offer a professional environment where each individual can fully thrive and express their uniqueness. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of persons with disabilities**, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director