Front Office Energía

Description

**Description:** ---------------- **Position Mission** We are seeking a customer-oriented, organized, and solution-driven individual to join Nufri’s Energy Division within the Customer Experience team. The main mission will be to ensure an excellent customer experience throughout the entire contracting process for electricity, gas, and maintenance services, guaranteeing efficient administrative management and close, personalized support. **Main Responsibilities** * Management, review, and validation of contractual documentation, ensuring the quality and integrity of data provided by customers. * Administrative processing of new service activations, contractual modifications, and case file tracking. * Telephone support and assistance to customers regarding contracted services, resolving inquiries and incidents. * Opening, coordination, and follow-up of incidents until their proper resolution. * Proactive outreach to customers who have initiated but not completed a contracting process, offering guidance and support to finalize it. * Updating and maintaining information in the company’s management systems. * Coordination with various departments to ensure an agile, efficient, and customer satisfaction–oriented service. **Requirements:** --------------- * Higher Education Degree or equivalent professional experience. * Prior experience in customer service, administrative management, or commercial back-office operations. * Experience in the energy, insurance, telecommunications, or service sectors is desirable. * Proficiency in digital tools and CRM systems. * Advanced level of Catalan. **Work Tools** * Microsoft Outlook (email and calendar management). * HubSpot CRM. * SIGE. * WhatsApp Business. * Microsoft Office suite. **We Offer** * Integration into a solid and growing project within the energy sector. * Initial training and on-the-job mentoring. * A dynamic, collaborative, and continuous-improvement–oriented work environment. * Professional development opportunities within the Nufri Group. * Stable employment contract and a professional growth plan.