Job Summary: We are seeking functional Genesys Cloud developers to migrate banking services within a collaborative environment focused on professional growth. Key Highlights: 1. Development and migration of services from Amazon Connect to Genesys Cloud 2. Focus on continuous training and professional development 3. Part of a team recognized as a “Great Place to Work” **Company Description** Why work at Sopra Steria? Because working at Sopra Steria also means feeling **Sopra Steria**. We are a leading European consultancy, digital services, and software development company, with nearly 56,000 employees across almost 30 countries and over 4,000 in Spain. We focus on people—on their training and professional development—which drives our constant growth and improvement. We are passionate about digital transformation, and like you, we seek the best adventure. We want your everyday experience to become your greatest source of inspiration: to learn, contribute, have fun, grow—and above all—enjoy it to the fullest. If you want to join a “**Great Place to Work**” team, keep reading! **Job Description** What challenge do we propose? We are looking for 3 developers for a major client in the banking sector, to carry out a migration of current services implemented in Amazon Connect to Genesys Cloud, including the following tasks: * IVR migration * Inbound and outbound services migration * Email services migration * SMS services migration * Chat services migration * Report adaptation **The project allows for a fully remote model.** **Requirements** What are we looking for? We need 2 Genesys Cloud functional consultants—one senior-level and one mid-level. Experience: * Minimum 5 years of experience * Knowledge required: Genesys Architect Routing & ACD design IVR design (DTMF + speech) Omnichannel CX Requirements: * Prior experience in Contact Center projects (on-premise or cloud). * Knowledge of Genesys Cloud CX and/or other platforms such as Genesys Engage, Pure Connect, Amazon Connect, Altitude, or NICE. * Fluent English (spoken and written); additional languages are valued: Portuguese, French, German, Dutch, Italian. * Ability to operate effectively in multicultural and international environments. **Additional Information** What do we offer you? * Indefinite contract and full-time schedule * 23 vacation days * Continuous training: technical, transversal, and language skills. We provide access to certifications, training from leading Technology Partners, online platforms—and much more! * Life and accident insurance * Option to enroll in our flexible compensation plan (health insurance, childcare vouchers, transportation, meal vouchers, and training) * Access to the Privilege Club, offering attractive discounts with top brands * Personalized and detailed onboarding. We support you every step of the way so you feel \#soprano from day one. * Office with dedicated leisure spaces—where work and fun come together! * Camaraderie and a positive atmosphere—we believe strongly in the power of unity. And most importantly…you’ll have the opportunity to develop your professional career with us: Together, we’ll create a customized career plan. You’ll receive training, we’ll set goals, and conduct follow-ups to ensure we achieve them together. We listen to your priorities and fight for them. Your voice matters here! Join us and be part of something greater! **The world is how we shape it** We commit to respecting diversity by fostering an inclusive workplace and implementing policies that promote inclusion and social and cultural respect regarding gender, age, ability, sexual orientation, and religion—with equal opportunities.