Customer Service - Back Office Specialist

Description

Job Summary: Teva Pharmaceuticals seeks a Customer Service - Back Office Specialist to manage orders, returns, client databases, pricing, and billing for various European markets, ensuring effective communication and process execution. Key Highlights: 1. End-to-end management of orders, returns, and invoicing for European markets. 2. Maintenance of customer databases and commercial terms. 3. Collaboration in an inclusive environment with professional development. Apply now » Customer Service \- Back Office Specialist **Date:** Mar 30, 2026 **Location:**Zaragoza, Spain, 50016 **Company:** Teva Pharmaceuticals **Job Id:** 64935 **About Teva**We are Teva, a global biopharmaceutical leader operating across the full spectrum of innovation driven by a world-class generics business. Whether innovating in neuroscience and immunology or improving access to medicines, we are committed to addressing patients’ needs today and in the future. Here, you’ll be part of an inclusive, high-performance culture that values fresh thinking and collaboration. You’ll have room to grow, flexibility to balance work and life, and the opportunity to improve health worldwide—together.**What You’ll Do Daily** Serve as a Back Office Manager for Teva’s various European markets, performing the following functions/tasks: * Order and delivery management (recording, modification, inquiries, block management, error handling, etc.) * Return management and recording (pick-ups, credits, product replacements, etc.) * Management and recording of charge/credit requests to resolve incidents * Maintenance of customer databases (creation and modification of customers): general, financial, commercial, credit-related data, and other customer maintenance tasks, etc. * Maintenance of pricing and commercial terms databases for all customer types across different markets * Management of the invoicing process and invoice dispatch to customers (duplicates, incidents, corrections, etc.) via various communication channels (EDI, email, etc.) * First-level communication with Teva’s European markets (in English) to ensure proper task execution and resolution of incidents and/or issues * Preparation of service monitoring reports and SOX-related reports concerning controls and processes for order management, returns, customer credits/charges, master data management (customers and commercial terms), and invoicing * Management of all these processes using the company’s transactional and commercial support tools: SAP, Veeva, Office 365, etc. **Experience and Qualifications** * English proficiency at B2 level * Education: Bachelor’s degree in Business Administration or related field * Prior experience in similar roles is desirable but not mandatory. **How We Care For You** Working at Teva is much more than a job. Our employees make a significant impact on millions of people’s lives every day while playing a key role in building something greater than themselves. This is possible thanks to our value proposition built on three foundational pillars: We care about what we do, we do it together, and we make work rewarding. **WE CARE ABOUT WHAT WE DO:** We care for our employees, make our families proud, and contribute to making society a better place: * Wellness and health program: 24-hour psychological support, medical check-ups, vaccinations, charity runs, wellness workshops, fruit in the office, etc. * Program supporting family members with disabilities. * Volunteering initiatives. * Inclusion and diversity activities. * Collaboration with universities and schools. * Eco-friendly office. **WE DO IT TOGETHER:** We want our employees to understand our purpose from day one, which is why we conduct an onboarding session where they learn firsthand about the company’s most important pillars and values. * 50% of hiring requests are fulfilled through internal promotions, focusing on professional development and career planning for our teams. * We operate a social media ambassador program, helping us stay closer to our stakeholders. **WE MAKE WORK REWARDING:** * We drive innovation and create value—thus, we invest heavily in continuous, unlimited learning opportunities via Studium, our internal training platform, LinkedIn Learning, and more. * We lead the way by fostering creativity and critical thinking within our teams, rewarding ideas that enhance our daily operations. * We recognize strong performance beyond the annual bonus through Teva Stars—a peer-nominated recognition program open to everyone in the company. **Reports To** Group Leader Customer Service**Already Working at Teva?** Make sure to submit your application via our internal careers website Twist—the comprehensive platform for your professional development.**Equal Opportunity at Teva** Teva Pharmaceuticals is committed to equal employment opportunity. Teva’s global policy is to provide equal employment opportunity without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, national or ethnic origin, or any other legally protected status under applicable laws. Apply now »