Dining Room Director

Description

Position Summary: We are seeking a Dining Room Director to lead the team and elevate the gastronomic experience to excellence in a Michelin-starred restaurant. Key Highlights: 1. Lead and motivate the dining room team toward excellence. 2. Ensure personalized and seamless service. 3. Act as a strategic liaison between the dining room and the kitchen. We are looking for a Dining Room Director responsible for leading, coordinating, and elevating the customer’s gastronomic experience to the highest level of excellence—ensuring impeccable service through leadership of the dining room team, attention to detail, and creation of memorable experiences. The primary objective of this role is to maintain and reinforce the restaurant’s three Michelin stars by delivering flawless dining room service that guarantees consistent excellence at every service, exceeds customer expectations, and fosters loyalty through personalized and elegant treatment. Additionally, the Dining Room Director must develop a highly professional, cohesive, and committed team and ensure effective coordination between the dining room and the kitchen—guaranteeing fluidity, precision, and coherence across the entire guest experience. Key Responsibilities: * Lead, train, and motivate the dining room team, establishing clear workflows. * Evaluate team performance and foster a culture of excellence, respect, and continuous improvement. * Ensure personalized, elegant, and seamless service from welcome to farewell. * Supervise service for VIP guests, gastronomic critics, and specialized press. * Anticipate customer needs and manage expectations with discretion and sensitivity. * Resolve incidents or complaints promptly, professionally, and empathetically. * Ensure absolute consistency in the team’s communication regarding dishes, techniques, and culinary philosophy. * Act as a strategic liaison between the dining room and the kitchen, ensuring smooth communication regarding timing, allergens, preferences, and last-minute changes. * Monitor standards of protocol, etiquette, and body language. * Guarantee adherence to service timing. * Supervise reservations, table assignments, and optimal dining room rotation. * Ensure the dining room is in perfect condition (lighting, acoustics, cleanliness, and temperature). * Supervise high-end wine and beverage service. * Conduct ongoing audits of service quality. * Analyze customer and critic feedback to drive continuous improvement. Requirements: * Native or fluent proficiency in both Spanish and English; knowledge of additional languages is a plus. * Prior experience in high-end gastronomic restaurants. * Exceptional attention to detail, leadership ability, and outstanding communication skills. If you are passionate about excellence in hospitality, motivated by doing work well, and enjoy leading teams with discernment, elegance, and a service-oriented mindset, this is your place—we’re waiting for you!