Summary: Seeking a Customer Care Manager to lead innovation and optimize performance within the chemical industry, managing the team's full employee life cycle and ensuring operational excellence. Highlights: 1. Outstanding opportunity to take your Customer Care career to the next level 2. Lead innovation and drive operational efficiency in a dynamic environment 3. Work in an environment where all voices are respected and valued Do You Want To Go Further With Hempel and Working in a Safe, Inclusive, and Equitable Environment? Do You Have the Ideas, Drive, and Ambition to Lead Innovation? If yes, come and join us! If, yes, we invite you to become our new Customer Care Manager at Hempel Spain (Spain – Polinyà). Your journey with us starts here! This role is an outstanding opportunity to take your Customer Care career to the next level and within the chemical industry. Do You Also Believe People Are a Company’s Greatest Asset? Reporting to our Head of Customer Care, Southern EU and Africa, you will have the outstanding opportunity to collaborate with truly inspiring colleagues in a dynamic environment. As Customer Care Manager, you will play a key role in leveraging and ensuring the optimal performance of the department’s tasks and responsibilities, including but not limited to the following: Plays an active role in managing and enhancing the full employee life cycle within the Customer Care team, from talent selection to ongoing development and performance support*.* Drives Ensures the highest level of KPI achievement and operational efficiency across the Customer Care team function. Serves as the escalation point for customer complaints, identifying root causes and implementing effective corrective action plans and root cause resolution. Acts as an ambassador for process automation and adoption of e\-business platforms, identifying and proposing efficiency improvements for systems and tools. Guarantees an effective customer‑order prioritization strategy in close collaboration with the Customer Care Hub Manager and the Sales department. Plans and monitors for monthly and year\-end transactional activities and coordinate strategic audits to ensure all processes and activities are performed in alignment with our Global Business Standards. Serves as a strategic business contact for the team, customers, and key stakeholders, including Logistics, Planning, Production, Factory and Laboratories. Do You Want to Work in an Environment Where All Voices Are Respected? What you need to be successful in this role:* Bachelor's degree in a relevant field or equivalent experience * Relevant experiences in busy customer service management (In leadership roles would be appreciated) or order to cash environment. * Experience in using ERP\-systems (Microsoft preferred) and CRM systems (ideally). * Exhibits professional fluency in English, enabling clear and effective communication Do You Also Believe People Are a Company’s Greatest Asset? Can You Balance Ambition with Care for Your Colleagues? Your leadership style is characterized by the following behavioral competencies: Collaboration \& Influence: Acts as a role model through consistent, values‑based behavior Strategic \& Analytical Thinking: Demonstrates strong decision‑making grounded in insight and clarity Operational Excellence: Manages operational and organizational complexity with confidence as well as maintaining an improvement mindset focused on efficiency and quality Change Leadership: Shows eagerness to develop competencies—both personally and within the team Sounds like a match? To apply for this position, please submit your application/motivation letter with a CV in English via our recruitment system by clicking the link ‘Apply’. This role offers an exceptional one\-year contract, perfect for launching a career in the chemical industry. Application due 2026\-02\-23 Seniority Level Associate Job Functions Customer Service Industry Chemicals*At Hempel, you’re welcomed to a global community of \+7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.**We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.**At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.*