Summary: This role involves providing architectural expertise, driving technological and process improvements, and managing project delivery, incident resolution, and change within an IT environment. Highlights: 1. Provide architectural expertise and drive technological improvements. 2. Manage project delivery, incident resolution, and change management. 3. Contribute to the MOM technology roadmap and stay abreast of trends. **Company Description** *Inetum is a European leader in digital services. The Inetum team, comprising 28,000 consultants and specialists, strives daily to generate digital impact for enterprises, public sector entities, and society. Inetum’s solutions aim to contribute to its clients’ performance and innovation, as well as to the common good.* *Present in 19 countries with an extensive network of locations, Inetum partners with leading software vendors to address the challenges of digital transformation with proximity and flexibility.* *Driven by its ambition for growth and scale, Inetum generated sales of €2.5 billion in 2023.* *Top Employer Europe 2024* **Job Description** Architecture * To provide architectural expertise thereby driving change and improvement in technology and process. * To contribute to the development of the MOM technology roadmap. * To liaise with CIB architecture teams in undertaking architectural reviews. * To stay abreast of emerging technologies and technology trends. Project Delivery * To work with Project Managers in defining, designing, documenting and deploying new functionality for existing and new applications. * To liaise with the Application Developers in low level diagnosis of on-going issues. * To provide subject matter expertise on core technologies to all business application teams. * To contribute to the improvement of process and technology used within BNP PARIBAS. Incident Resolution * To respond as required to live production incidents, working to resolve immediate underlying technical issues to restore normal production service * To liaise with other technical and application team members to ensure incident resolution is delivered in a controlled and focused manner * To contribute to the incident management follow up by providing detailed steps for analysis following high priority incidents * Ensure all support activities have been logged on the Incident and Request Logging Tool and that the logs are updated with comprehensive resolution details Problem Management * To work with the Problem Management team to conduct analysis of major and critical incidents * To identify tactical or strategic improvements that can be introduced to help reduce the number of on-going incidents within CIB Change Management * To work within the Change Management framework adopted by BNP PARIBAS to ensure that all changes to the production environment are planned and executed in a controlled manner * To take responsibility for the quality of changes within the environment, ensuring that changes raised are of sufficient standard in terms of technical and planning detail * To work within BNP Paribas’ Content Release Management strategy to provide updates to sites for both functionality and content * Attending and sharing knowledge / updates in the Weekly Change Control Board Meetings and the Weekly Problem Management Meetings **Qualifications** Essential * IBM MQ Series administration (3 years of expertise) * High expertise on Linux environments (advanced user skills not admin skills are needed) * Automation and scripting capabilities. Ansible skills will be valued. * Basic infrastructure knowledge: operating systems, datacenters, networks, storage etc * Team and collaborative working to develop and deliver appropriate solutions skills. * Experience of delivering strategic priorities within strict timelines. * Customer service oriented skills. Desirable * Solace administration * MeshIQ Nastel administration * Linux expertise * Automation – Ansible Valuable: * Experience working on ITIL environment (Change control, Incident management, Request, etc) * Knowledge of Process & Quality management, Agile principles including SCRUM and Kanban * Experience working with the following tools: Service Now CyberArk **Additional Information**