Customer Service Advisor

Description

Summary: Join a team of customer service experts focused on problem-solving, building loyalty, and providing multichannel support with a \ Highlights: 1. Engage in problem-solving and loyalty building as a brand representative 2. Handle multichannel support including calls, emails, and live chats 3. Take ownership of issues with a "Right First Time" accountability ES Barcelona \| Customer Service Barcelona \| 10 Feb 2026 \| R\-0004471 **We’re reinventing payments.** In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose\-built for in\-person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started. Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves. ### **Customer Service Advisor – French \& English (Barcelona)** **Barcelone vous attend !** ️ Rejoignez notre équipe d'experts au cœur du quartier **22@** et donnez une dimension internationale à votre carrière. Nous recherchons des profils **bilingues français/anglais** prêts à relever des défis dans un cadre de travail stimulant et flexible. Entre salaire compétitif, bonus motivants et soleil méditerranéen, votre nouvelle aventure commence le **13 avril**. **Envie de nous rejoindre ? Postulez dès maintenant !** Are you a French speaker with a passion for problem\-solving and a desire to live in one of Europe’s most vibrant cities? We are looking for **Customer Service MVPs** to join our specialist frontline team in the heart of Barcelona’s innovation hub. If you are relentless, curious, and obsessed with delivering a "Wow" experience, we want to hear from you! ### **What’s in it for you?** * **Competitive Salary:** \* **Bilingual (FR/EN):** €25,000 gross per year. + **Trilingual:** €27,000 gross per year. * **Performance Bonuses:** Earn up to **€2,800 annually**, paid out quarterly based on your achievements. * **Extra Earnings:** Significant salary uplifts for evening and weekend shifts (up to an extra 500 Euros per month!) * **Modern Workspace:** Our office is located in the trendy **@22 District**, right in the heart of Barcelona. * **Hybrid Flexibility:** After 6\-months, enjoy a hybrid model (3 days in\-office, 2 days from home). * **Work\-Life Balance:** 39 hours per week. We provide your schedule **12 weeks in advance** so you can actually plan your life. * **Fully Equipped:** We provide everything you need (laptop, headset, etc.) from Day 1\. * **Start Date:** Join our next induction cohort on **April 13th, 2026**. ### **The Role: What you’ll do** As the face of our brand, you won’t just be answering phones; you’ll be solving puzzles and building loyalty. * **Multichannel Support:** Handle inbound calls, emails, and live chats with a personalized touch. * **Problem Solver:** Help customers with everything from account management to technical troubleshooting. * **Accountability:** Take ownership of issues with a “Right First Time” mindset. * **Continuous Improvement:** Be the voice of the customer—share your feedback to help us evolve our processes. ### **What you’ll bring...** * **Languages:** Fluency in **French** and professional fluency in **English**. * **Service Mindset:** A genuine desire to help people and a drive to grow within the company. * **Agility:** The ability to multitask across different systems and "wear multiple hats." * **Communication:** Exceptional verbal and written skills in both languages. * **Attitude:** A proactive, "can\-do" spirit and a love for teamwork. ### **Ready to join us in Barcelona?** Please submit your **CV in English** to be considered for our April intake. **Dojo home and away** We believe our best work happens when we collaborate in\-person. These “together days” foster communication, drive innovation and spark our brightest ideas. That's why we have an office\-first culture. This means working from the office 4\+ days per week. With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch\-up? Our social hubs make it easy. Do work that counts, in spaces made for you. **Question: what’s curious, relentless, and customer obsessed?** If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values. If the following speak to you, let’s talk: * You’re curious. You have a real desire to learn and create. * You’re relentless. You keep going even when it’s easier not to. * You’re customer\-obsessed. You know how important customers are to what you do. #### **Diversity, equity, and inclusion at Dojo** From local bakeries to well\-known eateries, Dojo payments serve over 150,000 places across the UK. And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you’re curious, and you think customer\-first, you have a place at Dojo. To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive. Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages. \#LI\-Hybrid