Operations Security Support Technician \- 2nd Line 13 days ago Description At SECURE\&IT we are a Multidisciplinary Team of Security Experts and Specialists in ICT Law. Our Engineers are Highly Qualified and Certified by the Leading Companies. Currently, we are looking for a new teammate **"CYBERSECURITY EXPERT TECHNICIAN**" who wants to become part of our small family of securitos. **How will your day-to-day be at SECURE\&IT?*** **Classify, prioritize, and assign** tickets according to established procedures. * **Perform security analysis** of the different monitored elements. * **Carry out investigation tasks (debug, sniffer...)** * **Handle and resolve incidents** on security elements (Antivirus, EDR, firewall, Antispam, WAF, NAC, PAM,...) * Provide **effective solutions and document the steps** taken for resolution. * **Investigate incidents** escalated from Level 1, determining their severity, impact, and appropriate response. * **Support the training of the Level 1 team,** providing feedback and training on handling advanced incidents. * **Ensure** that all **changes** are performed in a controlled and documented manner. * **Generate technical reports** on security elements. **And most importantly... What can we offer you so you'll say "YES" to us?** * We care about you spending time with your family and friends, so we offer the following days off: **24 working days of vacation per year**, plus **December 24th and 31st and January 5th** if they are not public holidays, your birthday, and **all bridge days throughout the year!!** * And to help you **balance work and personal life**, we have **reduced working hours** every Friday of the year, on all pre-holiday days, throughout July and August, during Holy Week, and between Christmas and Epiphany. For the rest of the year, we offer flexible hours: arrival between 8:00 and 10:00, departure between 17:30 and 19:30. * Additionally, you can **work remotely from home** to avoid morning traffic jams. But yes, stop by our office from time to time to meet your colleagues and enjoy a coffee together :) * And if everything mentioned so far isn't enough... we cover your **private health insurance**, provide **physiotherapy sessions** at the office, **English classes** via Teams with native teachers, and **flexible compensation.** * But we also **want to invest in you and your growth** within the company, so we offer a personalized training plan tailored for YOU!!! * And since not everything is work, we organize a **teambuilding event every month** to get to know our colleagues better and have a good laugh, which is also necessary in daily life (we rent movie theaters to watch films, go bowling, attend comedy shows... and of course, all accompanied by a nice cold beer, which here is sacred) * We don't want people just passing through, so our **contracts are permanent** from the moment you join our company. * Regarding salary, we prefer to discuss it with you during the interview, as we don't want to rule you out upfront because of it. If you're the right fit, we'll make the offer as attractive as possible for you :). Ah, right, I almost forgot—we also go a bit crazy and... **we increase salaries MONTHLY!!** Requirements **What do we need from you to complete the perfect match?** * University degree or higher vocational training (Computer Science, Telecommunications, or similar) * Advanced troubleshooting skills for networks and devices (Fortinet, Check Point, Palo Alto) * **At least 3 years of experience with communication infrastructure and security** * Knowledge of brands such as: Fortinet, Palo Alto Networks, Cisco, Bitdefender, Trend Micro, Microsoft Defender, etc. * Understanding of cybersecurity concepts and practices * English level B1 * **Valid driver's license** * Proficiency with standard IT tools relevant to the role **We highly value it as a major plus if you have:** * Organizational and critical thinking skills for identifying and modeling solutions. * Excellent communication abilities. * Ability to collaborate within multidisciplinary teams. * Leadership and autonomy.