Customer Success Manager (CSM) – Cybersecurity

Description

Job Summary: We are seeking a Cybersecurity Customer Success Manager with technical experience to maximize the value of security solutions for customers. Key Highlights: 1. Professional development in an innovative and specialized environment. 2. Stable and growing cybersecurity project. 3. Close collaboration with strategic clients. DESCRIPTION ### **Do you have a technical background in cybersecurity and are motivated to work closely with customers to maximize the value of security solutions? This opportunity is for you!** At **SIRT**, we are looking for a **Cybersecurity Customer Success Manager (CSM)** with prior technical experience and a strong customer orientation, to support our customers throughout the entire lifecycle of cybersecurity services. We seek a candidate who has worked in **technical cybersecurity environments** (penetration testing, vulnerability analysis, SOC, offensive/defensive security, GRC, etc.) and who currently performs functions related to **customer management, account management, consulting, or Customer Success**. ### **Main Responsibilities** * Serve as the **primary point of contact** for customers regarding cybersecurity services. * Ensure **adoption, proper usage, and maximum value** of contracted services. * Translate customers’ technical and business needs into **clear action plans**. * Support customers in **interpreting results** (penetration tests, audits, risk assessments, remediation plans). * Coordinate internal and external technical teams to ensure proper service execution. * Conduct **proactive follow-up**, identify satisfaction risks, and detect opportunities for improvement or growth. * Ensure compliance with **security regulations and frameworks** (ISO 27001, NIST, ENS, etc.) from the customer’s perspective. * Measure and enhance the **customer experience**, fostering long-term relationships. ### **What We Offer** * Fully **remote position**. * Stable and growing project within the cybersecurity sector. * Professional development in an innovative and highly specialized environment. * Working hours: * Monday to Thursday: 9:00–18:00 * Friday: 9:00–15:00 * Intensive summer schedule ### **Are you passionate about cybersecurity and motivated to work hand-in-hand with strategic customers?** This is your moment! Join a team that champions technology, customer trust, and professional development. **Apply now and take the next step in your career** REQUIREMENTS ### **Requirements** * Prior experience in **technical cybersecurity roles** (penetration testing, vulnerability analysis, SOC, GRC, etc.). * Experience in **customer management, consulting, Customer Success, Account Management**, or similar roles. * Ability to **communicate technical concepts** to non-technical stakeholders. * Knowledge of security regulations and frameworks (ISO 27001, NIST, ENS, etc.). * Strong communication, organizational, customer-oriented, and risk management skills.