Indefinite-term contract Administrative support CORNELLA DE LLOBREGAT (08\) UNIVERSITY DEGREE, HIGHER EDUCATION DEGREE Junior, Senior 18/12/2025 A079097 Who are we? We are one of the leading consumer credit financial institutions in the Spanish market. With 30 years of history in our country, we have supported over two and a half million customers in turning their projects into reality. We are backed by Crédit Mutuel Group, the fourth-largest bank in France, which provides us with the necessary financial and technological support to design, sell, and manage a broad range of consumer credit products, personal loans, credit cards, lines of credit, payment solutions, and insurance. Mission Ensure tracking, classification, and resolution of incidents within established timeframes (SLAs). Prioritize tickets based on criticality, impact, and urgency. Escalate or alert on deviations from service commitments. Maintain consistent and effective communication with stakeholders: technical teams, business areas, and project managers. Ensure alignment of expectations and transparency regarding the status of relevant incidents. Identify, document, and propose process improvements. Apply methodologies such as Root Cause Analysis or Impact Analysis, and collaborate in implementing corrective and/or preventive actions to strengthen operational resilience. Provide recommendations to optimize user experience and support functional evolution of applications. Act as a reference point for internal application usage and usability. What do we offer you? Join a multinational financial services company undergoing full-scale transformation. Become part of a dynamic team involved in cross-functional projects. Hybrid work model (two days of remote work per week). Opportunities for professional development. **A comprehensive compensation package including:** permanent contract, fixed salary, variable pay, meal vouchers, and additional social benefits. Requirements Higher education qualification. Minimum 1 year of experience in Level 1 technical support. Demonstrable experience in process improvement initiatives or documentation. French language proficiency (spoken) is an asset. **Key competencies:** service orientation, effective communication, prioritization ability, creative problem-solving, and initiative toward continuous improvement. Additional information At Cofidis, we are an inclusive group that values diversity. We commit to considering all qualified candidates without distinction based on origin, gender, age, sexual orientation, or disability. We foster a diverse and inclusive environment, with accessible and adapted workplaces. If you require any accommodations during the selection process or interview, please let us know. We will be available to provide whatever support you need.