Position Summary: Receptionist at a 4-star hotel, responsible for customer service, billing, and communication and request management. Key Responsibilities: 1. Comprehensive guest service and communication management 2. Management of requests, complaints, and incidents 3. Proficiency in Microsoft Office suite and knowledge of PMS systems (Opera, SAP, TESIPRO) Receptionist at a 4* hotel, performing standard duties: check-in/check-out, billing, customer service, phone calls, and emails. Receptionist at a 4* hotel. Duties include guest service, check-in, check-out, phone calls and emails, billing, handling requests and complaints, inter-departmental communication of operational matters, etc. * 2 years’ experience as a hotel receptionist: customer service, billing and cash closing, phone calls, emails, incident and request management. * PRIMARY EDUCATION COMPLETED * Catalan (spoken advanced, written advanced) * Spanish (spoken advanced, written advanced) * French (spoken intermediate, written intermediate) * English (spoken intermediate, written intermediate) * Competencies / Knowledge: Proficiency in Microsoft Office suite and experience with PMS systems such as Opera, SAP, TESIPRO will be considered a strong advantage. * Personal vehicle available * Driving license: Class A * Permanent employment contract * Intensive working schedule * Gross monthly salary: 1932 * Additional relevant information: Receptionist on rotating intensive shifts, carrying out all standard duties associated with the position.