Reporting directly to the Business Management, you will be responsible for managing the analysis and response to Customer Complaints and Requests, as well as management processes within the scope of Customer Quality. Main responsibilities of the position will include: * Receiving and performing initial analysis of customer complaints. * Managing complaint analysis teams for non-conformities using the 8D methodology (root cause analysis: 5 Whys / Ishikawa diagrams...). * Preparing 8D / 5D reports. * Direct contact with customers to respond to complaints and/or product quality, supplier quality inquiries, etc. * Managing indicators and objectives related to Customer Quality. * Accompanying customer visits/audits at our inspectors/suppliers. * Internal audits * etc. REQUIREMENTS: * 5 years of experience in a similar role. * Quality Management System (QMS) ISO 9001. * 8D problem-solving methodology. * Root cause analysis methodologies: 5 Whys / Ishikawa diagrams. * Core Tools: Failure Mode and Effects Analysis (FMEA), Advanced Product Quality Planning (APQP), Production Part Approval Process (PPAP), Statistical Process Control (SPC), Measurement Systems Analysis (MSA). * Ability to make decisions and solve problems. * Results-oriented. * Proactive. Fluent English. * VALUABLE: * Experience in companies within the automotive sector. * Quality Management System (QMS) for the automotive industry ISO TS16949. WE OFFER: * Professional development within a large industrial/technological group of recognized prestige. * Continuous training in all aspects of the business activity. * Joining a healthy and ambitious business focused on growth and improvement. At Ingeteam we value diversity and support the inclusion of people with disabilities. Therefore, if you meet the general requirements of the vacancy and hold a disability certificate of 33% or higher, Ingeteam will positively consider your application—don’t hesitate, reach out to us! \#LI\-DNP