**LEGENDS GLOBAL** **Legends Global** is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and centre through our white\-label approach. Our network of 400 venues worldwide, hosting 20,000 events and entertaining 200 million guests each year, is powered by our depth of expertise and level of execution across every component—feasibility \& consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content \& booking—of world\-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! **THE ROLE** The **Head of Concessions** is responsible for effectively and profitably managing and directing all day\-to\-day aspects of the Concessions operations as well as implementing a Concessions catering operation that delivers premium supporter and customer experience for all matchday and non\-matchday events, ensuring operational quality and excellence is maintained. The position is responsible for ensuring sustained growth of turnover and net operating profits at the site level. Providing day\-to\-day operational advice, standard operating procedures, best practice and guidance to external clients and direct reports in\-line with business objectives and company standards. You will lead and develop a team of direct reports, and through this team will manage up to 800 temporary employees and developing a talented team of professionals to lead the department. **WHAT WE CAN OFFER** At **Legends Global Iberia**, we excel at creating unforgettable experiences, and we want our People to enjoy the same level of care. That’s why we reward your dedication with benefits that matter: * ️ **Childcare vouchers** to make family life a little easier * ️ ️ a comprehensive health insurance with **Aegon** to keep yourself and your loved ones covered * company support to get your game on with your favourite sporting activities and keeping you active * ️ a pension scheme with **Generali** so your future is just as bright as today * a flexible hybrid work setting giving you up to 52 days a year to work from home! * a **Pluxee** restaurant card to treat yourself to great meals **ESSENTIAL FUNCTIONS*** Develops a service led work environment, ensuring offers and initiatives are implemented delivering growth, profitability \& continuous improvement. * Day\-to\-day participation in, and active contribution to, the Operational function, annual plans, budgets, and activities. * Proactively manages site related issues. * Implement clear SOP and SLA manuals throughout the catering operation and regulatory audit compliance with clear reporting. * To deliver a seamless operation in management and execution of the catering operations plan across Santiago Bernabeu. * Plan for optimal delivery of a world class match day and non\-matchday experience/customer experience and ensure that the club surpasses supporter expectations in line with agreed budgets. * Actively manages the departmental budget and monthly forecast. * Creates a robust departmental annual business plan and drives team to achieve it. * Provides weekly and monthly reports to General Manager and Stakeholders as appropriate with clear timelines and SWOT analysis when required. * Builds internal and external relationships to enable delivery of service offer. * Builds external relationships to attract talent to the company. * Ensure the management and co\-ordination of the match day/event hospitality catering operation dovetails seamlessly with the relevant client teams. * Assist in the management of all third\-party relationships to ensure that the partnership is maximized. * Assist in assessing market trends to identify new commercial opportunities developing business cases and realise benefits. * To assist in the implementation and mobilisation of catering and/or GA Concessions capital projects, working in conjunction with the Client team as required. * Embedding operational excellence and drive continuous improvement into the catering operation to enhance the match day experience/customer experience – delivering service improvements across all customer touch points. * To manage and assist in the preparation of all function areas and ensure that the highest standards of presentation of these areas are achieved in good time. * To ensure the highest standards of cleanliness, tidiness and maintenance in all function areas and public areas within the hospitality areas. To liaise with housekeeping and maintenance depts, where necessary. * To react quickly and efficiently to clients’ requests and changes in function arrangements and complaints and ensure these are carried out. To communicate such information to the catering office and kitchen where relevant. * To ensure that all members of staff are trained to a level which enables them to carry out their duties according to departmental standards. * To ensure that all staff adhere to the departmental standard of dress and personal hygiene. * Acts as a liaison and point of contact between The Santiago Bernabeu departments and Legends, always ensuring good relations. * To work alongside The Santiago Bernabeu in the enhancement of new concessions catering products and concepts. * Seek opportunities to drive site sales and reduce costs where appropriate. * Ensure policies and procedures are in place to achieve and support agreed service standards. * Conduct regular performance reviews with the team, ensuring appropriate training and development is provided. * Ensure succession and appraisal databases are maintained to the required standard. * Proactively manage site and operational risk where these exist. * Ensure operational activities meet administrative requirements in respect of health \& safety, fire, legal stipulations, environmental policies, and duty of care as well as company best practices. * Conduct regular performance reviews with the team, ensuring appropriate training and development is provided here required, delivers, and promotes Operational training and learning activities addressing current business needs and future trends. **QUALIFICATIONS** To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required. **Education Requirement:** * Bachelor's degree (B. A.) or equivalent experience and/or training; or equivalent combination of education and experience. **Essential Experience**: * You will have a minimum of 8 years' Senior Management experience in a fast paced, high\-volume environment such Sports Stadium, Arenas, or High Street Retail food provider. * Proven experience of implementing and driving exceptional service * Proficiency in all aspects of Microsoft Outlook, Excel, and Word. **INCLUSIVE WORKPLACE** At **Legends Global**, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one. We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements. If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs. *If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date*.