Summary: The Director of Business Operations will lead the Registration and Exhibitions departments, driving operational excellence and aligning departmental objectives with company strategy. Highlights: 1. Lead global teams in Registration and Exhibitions departments 2. Drive operational efficiency and continuous improvement 3. Foster professional growth in a family-like work environment \#LI\-HYBRID **Why Kenes:** At Kenes, we foster a family\-like work environment within a global company. We understand the significance of work\-life balance and strive to create an atmosphere that supports personal well\-being and professional growth. We believe in empowering our employees with knowledge and skills that propel their careers forward. Join Kenes and embark on a rewarding journey where you’ll thrive both personally and professionally. **Job Summary:** The Director of Business Operations will play a critical role within the Kenes’ PCO Business Unit. The Director will oversee two major supporting departments: Registration and Exhibitions, while leading cross\-unit and cross\-department projects to ensure operational excellence. The ideal candidate will demonstrate exceptional leadership, communication, and problem\-solving skills, ensuring the alignment of departmental objectives with the company’s strategic goals. **Responsibilities:** Operational Excellence: * Drive cross\-functional projects that enhance operational efficiency and effectiveness across the business unit. * Analyze operational performance data and key metrics, providing insights and recommendations for continuous improvement. * Collaborate with key stakeholders across the organization to ensure alignment and support for departmental initiatives. * Improve customer service and support through implementation of new technics and technologies Departments Leadership * Provide strategic oversight of the entire registration process * Manage and mentor the Registration and Exhibition department global managers, ensuring their teams meet project objectives and performance standards. * Establish and maintain clear strategic goals and objectives for the departments in alignment with the company’s vision. Foster a collaborative environment and promote professional growth within both departments. * Develop strategies to enhance customer experience * Ensure efficient workflows and processes are in place for seamless operations in registration and exhibition planning. * Maximize all stakeholder's profit * Actively engage in problem\-solving to implement necessary adjustments for achieving results * Constant awareness of innovation and technology tools to stay up to date while ensuring efficiency. **Requirements \& Experience:*** Minimum of 5 years’ experience in a customer service, event management, or operations management role. * Proven experience managing global teams, with an international work environment considered an advantage. * Demonstrated experience in leading and developing relevant technological tools to enhance operations and customer experience. * Excellent verbal and written communication skills in English. **What we offer*** Real opportunities for professional development in a leading international company * Friendly team culture that promotes initial and continual professional education and team collaboration * Hybrid model \& Flexible working hours * Extra remote working days / weeks * Flexible remuneration: food, transportation, daycare * Easy access by public transport (really close by a metro stop) * Regular team events * Refer a friend program In case you are interested in this position, please submit your CV in English. Only short\-listed candidates will be contacted. All documents will be treated with the strictest confidentiality! HR7ZKaD9QV