#### **Job Offer Details** Perched atop Mount Igeldo with panoramic views of the Cantabrian Sea, Akelarre Restaurant has embodied culinary excellence since 1975 under the visionary leadership of Chef Pedro Subijana. Awarded three Michelin stars, it is far more than a restaurant: it is a team deeply committed to innovation, meticulous attention to detail, and an exceptional dining experience for every guest. We are seeking a Host / Hostess to join the Akelarre Restaurant team. The successful candidate will represent the restaurant’s first impression and elevate the guest experience from the moment of arrival—ensuring a warm, elegant, and perfectly coordinated welcome aligned with the dining room service. The primary objective of this role is to deliver an impeccable and personalized reception befitting a three-Michelin-star establishment, guaranteeing that each guest feels attentively served with excellence, discretion, and professionalism—from reservation confirmation through to farewell. Additionally, the Host must precisely coordinate reservation management and table allocation, actively contributing to seamless service flow and harmony between front-of-house and kitchen operations. Key Responsibilities: * Greet and welcome guests with a courteous, elegant, and professional demeanor. * Manage reservations, confirmations, and waiting lists with accuracy and meticulous attention to detail. * Coordinate strategic table assignments in close collaboration with the front-of-house team. * Escort guests to their tables and provide an appropriate introduction to the gastronomic experience. * Handle telephone calls and special requests efficiently and discreetly. * Anticipate special needs (e.g., allergies, celebrations, preferences) and communicate them promptly to the relevant team members. * Monitor guest arrival and departure flow to ensure punctuality and orderly service. * Manage last-minute incidents or changes professionally and empathetically. * Maintain and update the current menu and/or other materials as required. * Uphold an immaculate appearance consistent with the restaurant’s standards of protocol and etiquette. * Collaborate proactively with front-of-house and kitchen teams to ensure a smooth and memorable guest experience. * Fluent command of both Spanish and English is mandatory; knowledge of additional languages is highly valued. * Prior experience in high-end gastronomic restaurants is required. * Excellent presence, strong communication skills, and customer orientation. * Strong organizational ability, extreme attention to detail, and efficient performance under pressure. * Proactive attitude, discretion, and genuine service orientation. * Proficiency in Microsoft Office suite (Word, Excel, Outlook). * Familiarity with Adobe InDesign is a plus. * Join one of Spain’s most renowned gastronomic groups. * Ongoing training and career development opportunities. * Meals provided during working hours. * A positive team environment that values collaboration and commitment.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
