###### **OFFER DETAILS:** Offer reference: HP250398 Description: COMMUNICATION ASSISTANT - CGC DEPARTMENT (RETURN TRIPS) VACANCY Company: LOGIRAIL SME, S.A. Position: PERSONAL HANDLING FOR SUBURBAN TRAINS * MADRID (MADRID) * Published: 12/23/2025 * Number of positions: 2 * Contract type: Temporary * Working hours: Full-time * Minimum experience: 0 months Requirements: **LogiRAIL**, a leading company in the railway sector, is seeking 2 candidates to join the CGC Return Trips Department to cover staff vacation periods. **Main responsibilities:** * Answering calls from ticket offices at the beginning and end of each shift to confirm station opening and closing. * Providing telephone assistance to travelers requesting support when purchasing tickets via self-service machines. * Registering and tracking operational incidents reported from stations (e.g., equipment failures, elevator entrapments, technical malfunctions, etc.). * Preparing Excel reports related to incidents and daily activity. * Coordinating with other departments to monitor and resolve service-affecting incidents. * Maintaining consistent and effective communication with station staff and other work centers. **We offer:** * Fixed-term contract based on service requirements. * Initial training provided by the company. * Rotating shifts from Monday to Sunday, morning and afternoon shifts according to the monthly schedule: 7–3 / 7–4 * Scheduled working hours: 06:00–14:00 and 14:00–22:00. * Estimated start date: 12/28/2025 **Application period:** * Applications will be accepted from 12/23/2025 to 12/26/2025. Requirements: **Academic qualifications:** * Minimum education: Higher Vocational Training Diploma in Administration, Communications, or Marketing. * Proficiency in computer use and Microsoft Office tools. **Professional experience:** * Prior customer service experience in railway stations or similar transport environments (e.g., airports, terminals, etc.) will be valued. * Experience in information desks, incident management, telephone support, or administrative technical support will also be considered. **Languages:** * Native or bilingual Spanish. * English: intermediate level. **Technical competencies:** * Basic proficiency in IT tools, incident management systems, and mobile telephony. * Ability to draft clear and precise written communications. **Personal skills:** * Active listening and strong oral and written communication skills. * Clear diction. * Ability to prioritize tasks according to urgency level. * Organizational skills, attention to detail, and agility in recording information. * Flexibility regarding working hours. **Personal profile:** * Proactive, responsible, and solution-oriented individual. * Personal vehicle required if not residing near the workplace or if required by the shift schedule.