Job Summary: We are looking for a person to join our multicultural Scania Assistance team, focused on continuous improvement and customer service, coordinating roadside assistance in case of breakdowns. Key Highlights: 1. Customer assistance coordination in case of breakdowns 2. Integration into a dynamic multicultural team 3. Scania: global leader in sustainable transport solutions Scania is a leading global provider of transport solutions, including trucks and buses for heavy-duty transport applications, combined with a wide range of related product services. Scania offers vehicle financing, insurance, and leasing services so that our customers can focus on their core business. Scania is also a leading manufacturer of industrial and marine engines. We have 50,000 employees across approximately 100 countries and, together with our partners and customers, we are driving the transition toward a sustainable transport system—creating a world of mobility that is better for businesses, society, and the environment. We believe that, together with our partners and customers, we can develop solutions to achieve tangible results in reducing our carbon footprint, while simultaneously ensuring that we meet the demands of a growing population in a profitable and sustainable manner. By working together, we can identify opportunities and solutions for the local and global challenges we face. Some of your key responsibilities include: * Coordinating roadside assistance for our customers in case of breakdowns. * Keeping all parties involved in the process informed at all times. * Updating all information in real time in Scania Assistance’s Incident Management System (in English). We offer an indefinite-term contract. Salary: €27,000/year, paid in 14 installments. Scania Assistance is Scania’s roadside assistance service. We are seeking a person to join a multicultural team with an excellent working atmosphere, dynamic and oriented toward continuous improvement and customer focus. This team has been operating for 20 years as part of Scania, a Swedish multinational specializing in commercial vehicles and a sector leader. * Languages: high proficiency in spoken and written English, Italian, and Spanish. Portuguese is an asset. * Desired: experience in customer service/public-facing roles, roadside assistance, contact center, or similar positions. * Rotating shifts on a compressed workday schedule, with earliest start time at 7:00 and latest at 15:00, always depending on the control center. * Availability for 6–10 nights per year and 2 weekends per month. * Autonomy and responsibility in decision-making. * Ability to work collaboratively and multitask.