Job Summary: We are seeking a Receptionist for Meliá Bilbao with a positive attitude, energy, and passion for hospitality—someone who will be our guests’ first impression, delivering agile, attentive service aligned with the Meliá essence. Key Highlights: 1. Unlimited growth and development opportunities within a global family. 2. Close, professional, and customer experience–oriented service. 3. Being part of a company committed to equality and diversity. ***“The world is yours with Meliá”*** Discover a boundless career path at Meliá, where growth and development opportunities are infinite. Embark on a journey that will take you to work across multiple countries and become part of our extensive global family. **Explore some of the benefits we offer:** * **My MeliáRewards:** Join our exclusive loyalty program and enjoy unique benefits and advantages. * **My MeliáBenefits:** Take advantage of flexible compensation and exclusive discounts across a wide range of products and services, promoting an active and healthy lifestyle. ### **About the Hotel** Meliá Bilbao is a luxury hotel meeting the highest standards, located in the heart of the city. We operate with a formal, creative, and approachable focus, offering authentic and modern experiences to our guests. We seek talent with a positive attitude, energy, and passion for hospitality. ### **Job Mission** As a Receptionist, you will be our guests’ first impression. Your goal will be to deliver outstanding service throughout their stay, ensuring agile, attentive service aligned with the Meliá essence. ### **Responsibilities** • Perform check‑in and check‑out procedures. • Attend to guests in person, by phone, or via email. • Manage reservations and special requests. • Record and update information in hotel systems. • Resolve incidents and provide appropriate alternatives. • Coordinate with other departments to ensure smooth hotel operations. • Maintain close, professional, and customer experience–oriented service. ### **Requirements** • Prior experience in hotel front office roles. • Knowledge of OPERA or similar PMS systems. • Advanced English proficiency; additional languages are valued. • Customer orientation, strong communication skills, and problem-solving ability. • Availability to work rotating shifts. • Dynamic, organized profile with eagerness to learn. **At Meliá, everyone is VIP** *At Meliá Hotels International, we champion* ***equal opportunities*** *for* ***women and men*** *in the workplace, backed by management commitment and the principles embedded in our Human Resources policies. Furthermore, we prioritize disseminating across all staff a corporate culture committed to effective equality and raising awareness of the need for collective and global action.* *We reinforce our commitment to* ***equality and diversity****, preventing any form of discrimination—especially based on disability, race, religion, gender, or age. We believe that* ***diversity and inclusion among our workforce are fundamental to our success as a global company****.* *Additionally, we advocate for the sustainable growth of our industry through a socially responsible human team. In this regard, our motto is “****Towards a sustainable future, from a responsible present****.” Thanks to all our colleagues, we make it possible.* To protect you and prevent fraud during recruitment processes, we invite you to review our recommendations on the "**Protect Your Application**" page. If you want to be “**Very Inspiring People**”, follow us on: **INSTAGRAM** **–** **TIKTOK** **–** **LINKEDIN** **–** **INDEED** **–** **GLASSDOOR**