**Guest Experience Supervisor CINESA Garbera** Under the brands CINESA \& UCI, we operate 38 modern multiplex cinemas in Spain and Portugal. CINESA and UCI are part of ODEON Cinemas Group, the leading cinema exhibition chain in Europe, with 11,000 screens worldwide and part of AMC Entertainment Group. Across Europe, our cinemas provide incredible and unforgettable experiences for our customers and offer fantastic professional careers for our people. **Job Description:** Support cinema managers in managing, supervising, and motivating the team, while ensuring an excellent customer experience throughout their journey by delivering exemplary service, inspirational leadership, and outstanding cinema operational management. Full-time position. Garbera Shopping Centre, 20015, Donostia \- San Sebastian **Responsibilities:** * Be a role model, working with the team to ensure a perfect customer experience, being responsible for ensuring and increasing customer satisfaction * Maximize team performance and potential through day-to-day training, constructive feedback, and coaching aimed at developing and enhancing skills and performance * Ensure compliance with CINESA procedures, meeting operational and safety requirements * Maintain high levels of operational and commercial standards, ensuring the customer experience remains consistent regardless of location or time of visit * Drive and contribute to maximizing our results, ensuring the team has the necessary tools to excellently implement all local and national initiatives and strategies * Guarantee that we have the right person in the right place at the right time **Requirements:** * Experience in managing and motivating highly efficient teams will be valued * Minimum desired education: Higher Vocational Training Degree * Languages: English proficiency will be valued * Proficiency in computer tools (Office) * Driving license and personal vehicle recommended * We are looking for a decisive, insightful profile with strong teamwork and leadership skills who can drive team development * Results-oriented individual **What do we offer?** * Personalized professional development opportunities with training and support * Work with a dynamic and fun team in a pleasant and exciting work environment * Free monthly movie tickets: invite family and friends for an evening at the cinema, plus exclusive previews for CINESA \& UCI team members * Great discounts on delicious menus, food, and drinks at the cinema * Free access to our confidential employee assistance program: an online platform offering advice and support on topics such as finances and health * Free access to the Goodhabitz platform to learn what you want and how you want, even from your mobile phone * Service anniversary gifts and personalized presents on special occasions * And the magic of cinema... WE MAKE MOVIES BETTER