**Grupo Alonso** is a multisectoral business holding group and a national and international benchmark in the logistics field. With over 60 years of experience, we operate an extensive network of companies specializing in maritime, land, and air transport, integrated logistics, and customs services. We champion innovation, sustainability, and—above all—the people who form part of our team. We are seeking a sales support professional at our **Operinter** **Vigo** offices. Operinter is a nationally and internationally recognized logistics and freight forwarding operator with over 30 years of experience in the transport sector. Founded in Valencia in 1983 as a customs brokerage firm, the company has achieved steady growth thanks to its ability to adapt to market and client needs. What will you do on a daily basis? * Handle and manage customer inquiries via telephone and email. * Proactively track files and domestic and international shipments. * Coordinate with traffic, operations, customs, commercial, and administration departments to ensure comprehensive responses. * Manage incidents, complaints, and special requests. * Prepare, review, and submit documentation related to operations. * Support the commercial team in preparing quotations, updating rates, tracking opportunities, and maintaining customer information. * Identify customer needs, improvement opportunities, and potential additional services, thereby contributing to customer loyalty and satisfaction. * Record all actions taken and collaborate in developing quality indicators, response times, and incident reports. What are we looking for?: * Higher vocational training or university degree in International Trade, Transport and/or Logistics, Administration, Commercial Management, or similar. Specific training in customer service and freight forwarding operations will be valued. * English proficiency at B2 level or higher, required for communication with customers. Knowledge of other languages will be considered favorably. * Prior experience is valuable. * An organized, solution-oriented, and customer-focused individual. What do we offer? * The opportunity to join a solid, expanding company with strong prospects within a leading group in the logistics and transport sector. * A dynamic and collaborative work environment, with opportunities for professional development. * An indefinite-term contract and salary commensurate with experience and competencies contributed. * Flexible working hours from 8 a.m. to 6 p.m. * Job stability and membership in a forward-looking group. If you are passionate about customer service and wish to build your career in the international logistics sector, we want to meet you!
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
