Service Manager

Description

Job Summary: We are seeking a Service Manager responsible for end-to-end management of operations within the assigned client portfolio, ensuring compliance with regulations and service quality. Key Highlights: 1. End-to-end management of operations within the client portfolio 2. Coordination and support to Site Managers and operational staff 3. Launch of new services and collaboration in continuous improvement **Description:** ---------------- ISS aims to promote diversity within the organization. Therefore, selection processes are guaranteed to be conducted based on equal treatment and equal opportunity criteria, thereby eliminating all forms of discrimination. We require a Service Manager in Salamanca. We seek a professional responsible for end-to-end management of operations within the assigned client portfolio, ensuring compliance with company-established standards applicable to their scope of responsibility. **Main Responsibilities** * You will be responsible for end-to-end management of operations within your assigned client portfolio, ensuring compliance with company-established standards applicable to your scope of responsibility. * Coordinate, manage, and support Site Managers—where this role exists—and operational staff assigned to client sites under your responsibility, to ensure appropriate service delivery quality and resolve any incidents that may arise. * Monitor compliance with planned labor, product, and expense forecasts for each contracted job. * Maintain day-to-day operational communication with various clients. * Launch new services or onboard new clients, supported by the Business Unit’s management and aligned with the signed service provision offer and contract. * Prepare quarterly productivity reports. * Manage and monitor purchase orders for your client sites. * Collaborate with management on client continuous improvement projects. * Conduct annual competency development interviews with operational staff under your supervision. **Requirements:** --------------- * Vocational qualification (intermediate level), specialist technician (second-degree) and/or extensive experience in the position. University education will be considered favorably. * Proficiency in IT tools (advanced Excel). * Experience in team management. * Some availability for travel between assigned sites within the region is required. **We Offer** * Indefinite-term contract. * Full-time working hours. * Flexible working hours. * Company vehicle. * Competitive salary.