Parking Agent

Description

Job Summary: Responsible for ensuring the efficient and safe operation of a parking facility, interacting with customers, managing vehicle and pedestrian traffic, and ensuring compliance with regulations. Key Responsibilities: 1. Customer service and management of vehicle and pedestrian traffic. 2. Commercial management and facility maintenance. 3. Problem resolution and emergency response. What drives and inspires us at Telpark is talent. This role is responsible for ensuring the efficient and safe operation of a parking facility, interacting with customers, managing vehicle and customer traffic, providing parking assistance, and ensuring compliance with parking rules and regulations. **Responsibilities** * Customer Service: + Deliver high-quality service by addressing customer needs + Provide necessary information regarding products or current pricing * Parking Management: + Manage internal vehicle and pedestrian traffic + Supervise and coordinate vehicle entries and exits + Control and regulate traffic to maintain orderly and safe flow + Manage ticket collection and validation, commercial service billing, and product sales + Perform cash register and ATM controls, settlements and reconciliations, handover, custody, and deposit of revenues * Commercial Management: + Execute commercial initiatives and sell company products and services according to customer needs * Parking Facility Maintenance: + Maintain equipment and facilities in optimal working condition, including cleaning, organization, and maintenance + Keep ticket booths, cash registers, and ATMs in good working order * Reporting and Information: + Report any equipment failures, security system malfunctions, or infrastructure issues within the parking facility + Collect, assess, and process tickets; bill various services; verify and control cash registers and ATMs; perform settlements and cash reconciliations; handle handover, custody, and deposit of revenues * Problem and Emergency Resolution: + Handle conflictual or emergency situations, such as vehicle accidents, disturbances, or security issues + Coordinate with relevant authorities—including police or emergency services—as required **Knowledge and Skills** * Customer orientation and service focus * Effective communication * Commercial skills * Teamwork **Requirements** * **Minimum Education \-** Vocational Training (Intermediate Level) or High School Diploma * **Minimum Experience \-** At least 1 year of experience in commercial roles and customer service * **Preference for residents of** the city where the position is located or surrounding areas (maximum distance: 10 km) * **Required Languages:** Spanish – Native or Bilingual (may vary depending on Autonomous Community) * English or French – Basic **Technical Knowledge** \- Proficiency in office software at user level Skills * Sales skills * Teamwork * Incident resolution * Basic maintenance and repair knowledge (desirable) * **Availability to work morning and afternoon shifts, rotating weekends (every other Saturday, morning shift)** **Skills** * Customer service experience * Sales skills * Teamwork * Incident resolution * Familiarity with computer-based tools * Basic English proficiency is mandatory * Basic maintenance and repair knowledge (desirable) If you want to join a growing company undergoing digital and cultural transformation, now is your moment.