Position Summary: We are seeking a support technician to resolve technical incidents, configure systems, and ensure an efficient digital experience for the team. Key Highlights: 1. Essential role in ensuring team workflow efficiency 2. Resolution of technical incidents 3. Opportunities for training and professional growth Do you enjoy helping people, solving technical problems, and ensuring everything runs like clockwork? Are you motivated by being the key element that brings peace of mind and agility to a team’s daily operations? **Why this position?** In this role, you will play an essential part: enabling all individuals at Grup Blasi to carry out their work smoothly by resolving technical incidents, facilitating solutions, and guaranteeing an efficient, secure, and uninterrupted digital experience. **Key Responsibilities:** * Receive and manage technical support requests via the ticketing system, documenting them accurately. * Perform initial diagnostics of incidents and provide solutions (hardware, software, networks, email, printers, etc.). * Deliver technical support both remotely and on-site, depending on the needs of each incident. * Configure systems, install software, and provide support for connectivity issues and other technical matters. * Track all incidents, updating their status and informing end users about progress. * Ensure compliance with response times as defined by SLAs. * Provide training and guidance to end users on proper use of systems, applications, and information security. * Manage incidents affecting operational continuity, coordinating with other teams as required. * Identify opportunities to improve Help Desk processes and procedures. * Any other tasks necessary arising from departmental activities. **What We Offer:** * **Contract type**: Permanent intermittent contract. * **Working hours**: Full-time. * **Schedule:** + From Easter until November: Rotating shifts from 8 a.m. to 4 p.m. or from 4 p.m. to midnight, Monday through Sunday, with two days off per week. + From November until Easter: 9 a.m. to 5 p.m., Monday through Friday. * **Salary**: €25,000–€27,000 annually, paid in 14 installments, pro-rated according to hours worked. * Benefits package: Includes private healthcare insurance (comprehensive coverage with no waiting period after one year at Grup Blasi), flexible compensation, daily buffet at a reduced price, open-house days, and much more. * Opportunities for training and professional growth. Let the adventure begin! *“We highly value diversity and foster an inclusive and respectful environment.”* To be eligible for this position, you must meet the following requirements: * IT-related education (CFGM/CFGS) or equivalent experience. * Minimum of one year’s experience in technical support or similar roles. * Strong customer service orientation and user-focused attention skills. * Diagnostic and problem-solving abilities.