Job Summary: We are seeking a Systems Technician or Level 2 Technician for an ICT User Support Center, with experience in advanced technical support, incident analysis, and use of ticketing tools. Key Highlights: 1. A leading company in transport engineering and consultancy. 2. Continuous training in languages and technical disciplines. 3. Measures to reconcile personal and professional life. A reference in engineering and consultancy for sustainable mobility and digital transformation INECO has spent 55 years designing comprehensive, innovative, and technology-driven solutions that have enabled progress toward a new model of more sustainable and safer mobility. Solutions that directly contribute to improving the quality of life of millions of people. With a multidisciplinary team of over 6,000 professionals, the company operates across all continents, deploying its expertise and capacity to tackle technically complex projects thanks to specialized knowledge and application of the most advanced and cutting-edge technologies. Responsibilities Responsibilities of a Systems Technician or Level 2 Technician within an ICT User Support Center. Requirements Experience in: Type 2 Specialist Technician (2/4) The requirements established for a Level 2 Customer Support Technician, plus: a) Specialization in service monitoring/analysis: Minimum 2 years’ experience performing service monitoring, analysis, or control tasks for ICT services within User Support Centers. Experience in extracting and analyzing metrics, generating reports and dashboards. Knowledge of BI or visualization tools (Power BI, Grafana, Kibana, etc.). Experience in incident correlation, trend analysis, and proposal of operational improvements. b) Specialization in documentation and automation: Minimum 2 years’ experience performing documentation tasks within the ICT domain. Minimum 2 years’ experience in process automation, big data exploitation, or natural language systems. Knowledge of RPA, script development, or AI tools applied to support. Experience documenting, standardizing, and transferring technical knowledge across support levels. Desirable experience in chatbot design, automatic incident classification, or predictive analytics. Professional requirements for a Level 2 Customer Support Technician: MECES Level 1: Vocational Training Technician (Web Application Development, Multiplatform Application Development, Network Systems Administration) or equivalent or higher qualification. Minimum experience: 2 years performing duties as a Systems Technician or Level 2 Technician in an ICT User Support Center. Experience in advanced technical support, incident analysis, and use of ticketing tools. Required knowledge (all or at least two of the following three blocks): 1. Communications and Systems: o Intermediate knowledge of communications, servers, and data centers (CPD). o Ability to identify and appropriately escalate incidents related to these environments. 2. Quality and Methodologies: o Knowledge of quality standards and ITIL and ISO 20000 methodologies. o Experience in continuous improvement processes or change management. 3. Technological Environments and Digital Administration: o Knowledge and experience in electronic data exchange services, electronic signature, and digital administration. o Experience with: ? Databases (Oracle, MySQL, PostgreSQL) ? Windows and Linux (intermediate/advanced level) ? Networks (TCP/IP, routing, load balancing) ? J2EE environment (Tomcat, JBoss) and .NET ? Web service technologies (SOAP, XML) Ability to diagnose issues, analyze logs, and produce technical documentation. Desirable experience in scripting (PowerShell, Bash, Python). Desirable ITIL training. // Years of experience in this position: > 2 years // Qualifications: Computer Science – Vocational Training – Computer Science and Networks, Computer Science – Vocational Training – Systems and Networks, Computer Science – Bachelor’s Degree in Computer Engineering, Computer Science – Computer Engineering, Computer Science – Technical Computer Engineering, Computer Science – Other // What We Offer What can we offer you? * Join a leading public company in transport engineering and consultancy, with over 6,000 professionals. * Flexible benefits tailored to each individual. * Continuous training. At INECO, we provide language training and technical discipline training required to develop your professional career. * Work-life balance. We offer multiple work-life balance measures. * Access to numerous exclusive discounts and promotions for our professionals. Being part of a company like INECO means opportunity: the diversity of our offerings means you can develop your professional trajectory in the area best aligned with your interests, while learning across various departments of the company. At INECO, we believe in talent and foster challenging and stimulating work environments that promote the personal and professional development of our employees, ensuring adherence to principles of equality, merit, and competence, as well as transparency, objectivity, and equal opportunity. At INECO, we are committed to environmental protection and mitigating the effects of climate change, and we embrace the challenge of the 2030 Agenda and its 17 Sustainable Development Goals (SDGs). Since 2008, we have adhered to the United Nations Global Compact’s Ten Principles, based on respect for and promotion of human rights, labor rights, environmental protection, and anti-corruption.