Join our team! We are looking for a Waiter/Waitress at Grupo Oper, Bingo Copa Cabana, Madrid. Are you passionate about customer service and seeking an opportunity to develop your career in the hospitality sector? We are looking for dynamic and committed individuals to join our team in Móstoles! **MAIN RESPONSIBILITIES** 1. Prepare work areas, utensils, and necessary materials prior to service commencement. 2. Provide direct customer service in the dining room, bar, or cafeteria, advising on available offerings and managing orders and consumption. 3. Prepare simple meals such as appetizers, toast, sandwiches, or other basic preparations. 4. Transport and arrange tableware, service equipment, and necessary service materials across various zones. 5. Monitor goods receipt, stock verification, and ensure work tools meet section standards. 6. Assist in setting up, serving, and dismantling buffets, special menus, or customized services. 7. Perform customer-facing service techniques—such as flambéing, carving, deboning, or slicing—where applicable. 8. Collaborate with the dining room supervisor in organizing and executing events, celebrations, or special occasions. 9. Coordinate or supervise, when required, service-area tasks in coordination with auxiliary staff. 10. Inform and advise customers regarding product composition, allergens, food-and-wine pairing, or preparation methods. 11. Address and channel customer complaints or incidents, reporting them to the responsible person. 12. Handle customer billing and payment, including POS system operation and cash reconciliation, where applicable. Perform any other tasks assigned within the hospitality or dining area. Schedule: Full-time, Monday through Sunday, with rotating days off and shifts. **EDUCATION/SKILLS/KNOWLEDGE** - Compulsory Secondary Education (ESO) or equivalent. - Valid Food Handler’s Certificate (mandatory requirement). - Functional knowledge of: - Customer service in restaurant environments. - Basic dining room, bar, and cafeteria service techniques. - Billing, POS system handling, and basic cash management. - Hygiene and sanitation regulations and food handling practices. **COMPETENCIES** Agility and effectiveness in direct customer service. Results orientation and service quality focus. Teamwork and collaboration with kitchen and dining staff. Incident resolution in the workplace. Interpersonal communication and suggestive selling. Operational excellence and compliance with standards. Adaptability in high-turnover service environments. **OTHER REQUIREMENTS** - Food Handler’s Certificate, mandatory. - Availability to work split shifts, weekends, and holidays, according to center operations. - Prior experience in bars, recreational lounges, cafeterias, or organized food service is desirable. Specific training in Hospitality, Restaurant Services, or Customer Service is valued. If you are interested in joining our team, send your CV to cv@opercanarios.com or visit our website for more information! Job type: Full-time Salary: €21,000.00–€22,000.00 per year Work location: On-site