Customer Relationship Leader Durango

Description

Job Summary: We are seeking a Customer Relationship Manager to lead teams, improve processes, and place customer experience at the heart of a strategic and operational role. Key Highlights: 1. Lead teams and processes, with a focus on customer experience. 2. A key role connecting customers with store efficiency. 3. Real and cross-functional impact, with interaction across teams and customers. **COMPACT CUSTOMER RELATIONSHIP MANAGER** Are you passionate about leading teams, improving processes, and putting the customer at the center? At Leroy Merlin, we are looking for a candidate for our X store who combines strategic vision, sensitivity toward customer experience, and strong day-to-day operational management skills. There is a place for you as our next Customer Relationship Manager! This is a key figure connecting customer emotions with the efficiency of our facilities—a role with real, cross-functional impact, extensive interaction with teams, customers, and installers, where every decision matters. What will your day-to-day look like? You could say your role will be that of a connector between customers, the store, teams, and installers. But let’s tell you more specifically what you’ll do: Customer & Experience: You will resolve incidents and actively improve NPS. You will interact directly with customers, World Leaders, and installers. You will review after-sales processes to ensure quality and satisfaction. Installation Strategy: You will drive installed sales figures by defining which sections to strengthen and which to stabilize. You will support the World Leader in developing the commercial strategy for the area. You will train sales teams to minimize errors and incidents. Leadership & Operations: You will coordinate the Customer Relationship Coordinator and work closely with the Customer Projects Coordinator. You will serve as the liaison with store management, collaborating on the overall store strategy. You will maintain a strong presence in-store, leading from the ground up while never losing sight of the customer perspective. Who are we looking for? Someone with experience managing operational teams and direct customer interaction—capable of combining analysis, empathy, and problem-solving. We envision someone with experience in environments such as franchise/retail commercial supervision, team leaders with significant operational responsibilities and financial or procedural accountability, or professionals responsible for incident management and customer experience. What awaits you at Leroy Merlin? A project where you can design experiences and leave your mark. +70 benefits, continuous training, and opportunities for growth within a multinational company. A team that believes in purpose, commitment, and people. Because changing the world starts with changing the way we inhabit it—and with you, anything is possible. If this challenge resonates with you, don’t hesitate to apply—we’re waiting for you! Let’s create something great! The limit is set by you