Guest Experience Expert

Description

Position Summary: Guest Experience Experts create unique and memorable experiences, guiding guests with a wide range of services and operational tasks. Key Highlights: 1. Create unique and memorable experiences for guests. 2. Empowered to be on the move and get things done. 3. Provide genuine and personalized hospitality. **Additional Information** **Job Number**26076508 **Job Category**Rooms \& Guest Services Operations **Location**Calle Torrea, 1, Elciego, Alava, Spain, 1340 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not just about ensuring smooth guest check-in or check-out. Beyond that, it is about building an experience that is unique and memorable for the guest. Our Guest Experience Experts take the initiative to offer a broad range of services that guide our guests throughout their stay. They feel empowered to be on the move and get things done at every moment. Whether performing operational tasks, handling guest requests, completing reports, or sharing highlights about local events and attractions, Guest Experience Experts ensure these interactions become part of the guest experience. Regardless of your specific role, there are several fundamentals essential to success (creating a safe workplace, following company guidelines and procedures, respecting confidentiality, protecting company assets, maintaining quality standards, and ensuring your uniform, personal appearance, and communication remain professional). Guest Experience Experts are always on the go (standing, sitting, walking for extended periods) and engage in various physical tasks (moving items, lifting, carrying, pushing, and placing objects under 10 pounds without assistance). It is critical that Guest Experience Experts consistently perform these tasks—and other reasonable tasks assigned—to ensure guest satisfaction and hotel operations. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Experience in related field: No prior related work experience required. Supervisory experience: No supervisory experience required. License or certification: None. *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* The Luxury Collection Hotels \& Resorts, with over 120 hotels across more than 35 countries, offers authentic experiences that evoke lasting, cherished memories. Our more than 100 years of expertise—beginning in 1906 under the Italian CIGA brand (a collection of Europe’s most famous and iconic hotels)—serves as a strong foundation as we evolve to exceed the expectations of luxury travelers. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and treasured expression of its location: a portal to the destination’s charms and cultural treasures. If you appreciate evocative storytelling, feel passion and curiosity about this destination’s heritage, and desire to deliver genuine and personalized hospitality that anticipates guests’ needs, we invite you to join our journey. By joining The Luxury Collection, you become part of Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll begin** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.