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Position Summary: Provide comprehensive technical support to users, managing requests, administering systems, and resolving on-site incidents. Key Highlights: 1. Comprehensive user and platform support 2. Active Directory administration and troubleshooting 3. Incident management and device configuration **Responsibilities and Tasks:** * Resolve user requests for each platform. * Perform basic Active Directory administration (user onboarding/offboarding, policy management, network drive mappings, access management, incident troubleshooting, etc.). * Diagnose and resolve on-site incidents. * Provide workplace support: replace damaged/obsolete equipment, cable termination, etc. * Device setup / PC image cloning using corporate tools. * Configure VOIP terminals and softphones. * Configure campaign-related software tools, whether corporate or specific to services or clients. * Configure ports on network electronics. * Knowledge of switches and firewalls. * Escalate incidents and requests unresolved at this support level based on permissions or functions inherent to specialist tiers. * Escalate incidents or requests to external vendors regarding end-customer proprietary tools within Grupo Konecta’s service offerings (authorized technicians). * Track the lifecycle of tickets. * Execute scheduled changes on platforms (service migrations, campaign relocations, bulk software modifications, etc). Employment Type: Full-time Salary: 18.000,00€-20.000,00€ per year Work Location: On-site employment
