Responsibilities Do you want to build your professional career in the Reception area? Are you passionate about the tourism industry and would you like to join Sercotel Hotel Group? Join our team as a Night Reception Assistant at our Sercotel Togumar in Madrid. **Your main responsibilities will be:** * Welcoming and receiving guests, attending to their needs throughout their entire stay at the hotel, and providing them with information on all hotel services. * Supporting coordination efforts across all departments to deliver high-quality service and guest experiences that foster customer loyalty and enhance brand reputation. * Monitoring hotel check-ins and check-outs. * Managing new reservations. * Staying informed about hotel activities, updates, etc., as well as those occurring in the surrounding area, to ensure effective internal communication and accurate information delivery to guests. * Responding to emails received during your shift. * Performing daily cash reconciliation. * Handling telephone inquiries. Requirements What do you need to apply? * Bachelor’s degree in Tourism or related field. * 2–3 years’ experience in the position described. * Advanced level of English is mandatory; proficiency in additional languages is considered a plus. * Experience with hotel management software, preferably Tesipro. * Familiarity with the city’s main tourist attractions. * Strong customer orientation and genuine passion for the role. * Proactive individual with teamwork capabilities. Offer **Apply now and discover what Sercotel has to offer you:** * Full-time temporary contract (40 hours/week). * Rotating shifts: morning, afternoon, and night. * Salary according to collective agreement. * Positive work environment and integration into a dynamic, professional team. * Option to apply flexible compensation and enjoy the Sercotel Benefits Club. * Family & friends discounts at Sercotel hotels. **At Sercotel, we promote equity:** gender-neutral practices, equal opportunities, and equitable leadership for all