Summary: Join as a Passenger Service Agent to deliver outstanding customer service and create positive experiences for travelers at the airport. Highlights: 1. Passionate about helping people and delivering outstanding service 2. Provide excellent customer service in a fast-paced environment 3. Work as one team with colleagues and partners to ensure best customer experience Permanent Intermittent 20 Hours **Salary** Competitive **Country** SPAIN **What you will be doing...** Are you passionate about helping people and delivering outstanding service? Join our *Jet2\.com \& Jet2Holidays* team in **Mahon** as a **Passenger Service Agent** Click the link to find out more about the role! Passenger Service Agent \- Overseas on Vimeo **What We Offer:*** 20\.282\.00 € annually (pro\-rated) \+ **additional pay** for transport, early shifts, weekends \& holidays * This is a **20\-hour** (part\-time) **permanent intermittent contract** with the potential to increase the hours depending on the operational requirements * **45 days** holiday (pro\-rated) * **Free uniform**, paid training, life assurance \& retail discounts * **Discounts** on *Jet2\.com \& Jet2holidays* flights * Recommend a Friend **bonus** **What We’re Looking For*** Ability to **work as a team** * **Fluent** in Spanish \& **intermediate/fluent** English * Ability to have a **flexible and positive approach** * Provide **Excellent Customer Service** in a **fast\-paced environment** * **Ability** to liaise with **challenging situations** such as flight **delays** and **disruptions** **What will you do in the role?*** **Create Memories** \- Ensuring the delivery of outstanding Customer Service that meets the needs of our customers and promotes our brand values. * **Be Present** \- Greet our customers at the arrivals area at the start of their holiday to create a great first impression, providing a friendly and efficient check\-in and boarding service for departing customers, offering helpful advice on the sales desk and being present for our customers throughout their time at the airport * **Take Responsibility** \- Ensuring Jet2\.com’s policies and procedures are implemented and adhered to. Ensuring quality standards are met and safe practices are always carried out. Responsible for safety reporting using the company system (The Hub) * **Work as One Team** \- Working in partnership with internal colleagues and internal partners including Ground Operations colleagues, third party providers and our Flight Deck and Cabin Crew Teams to ensure the best Customer experience Ready to take off? Apply today! **Division** Jet2\.com **Careers With Us** Airline **Careers Dept** At the Airport **Careers Team** Customer Facing at the Airport