Job Summary: We are seeking a Coordinator/Manager to lead the operational management of a center, including supervision of services, customer service, planning and maintenance, with a focus on incident resolution and resource optimization. Key Points: 1. Comprehensive management of technical facilities and operational management of the center 2. Responsibility for services, customer service, and team management 3. Versatile role requiring initiative and incident resolution capability **RESPONSIBILITIES:** · Responsibility for parking services. · Operational management of the center · Customer service and identification of new business opportunities · Planning of staff shift schedules for the center · Billing management (Navision) · Incident, complaint, and claims management · Conduct control rounds and report any incidents or deviations. · Reporting to central departments (accounting, HR, quality, etc.) · Monitoring of maintenance tasks · Management of suppliers and maintenance contracts · Liaison with Public Administration · Occupational Risk Prevention: o Address avoidable risks identified during risk assessments, follow up on corrective actions, and ensure compliance o Manage maintenance and inspections of equipment and facilities. o Control documentation related to Coordination of Business Activities (CAE) and access by external personnel **REQUIREMENTS / PRIOR EXPERIENCE** · Prior experience: o Minimum 3 years’ experience as a team coordinator or manager. o Minimum 3 years’ experience managing technical facilities o Experience in related sectors is highly desirable (Facility Management; Tertiary Building Management; Shopping Centers; Hotels; Hospitals; Urban Infrastructure) o Prior administrative experience (budgetary control) · Education and knowledge: o Engineering degree / Technical Engineering degree / Bachelor’s degree in Engineering / Technical Architecture degree / Bachelor’s degree in Business Administration and Management (ADE) o Knowledge of management and billing processes .o Familiarity with equipment and facility maintenance (fire protection systems, elevators, toll systems, lighting, etc.) o Proficiency in computer tools · Skills and competencies: o Ability to manage and resolve incidents involving both people and facilities .o Organized and methodical individual .o Commercial business-oriented mindset .o Proactive, solution-oriented, and versatile individual .o Team management capability **CONTRACTUAL CONDITIONS** · Work location: Valencia · Permanent contract · Full-time position · Working hours: o Monday to Friday, 07:00–15:00 .o Given the specific responsibilities of this role, attendance at the workplace may be required outside regular working hours by Management or company representatives in case of emergency, for the minimum necessary duration · Salary: o Gross annual salary: 24.000€ o Annual variable pay based on achievement of objectives: 7% of the gross annual salary Type of position: Full-time, Permanent contract Salary: 22.000,00€–24.000,00€ per year Work location: On-site employment