Job Summary: The Change Management Specialist will support transformation programs and Seidor’s Master Systems Plan, facilitating the smooth adoption of changes in processes, systems, and culture. Key Responsibilities: 1. Lead change management in IT transformation projects. 2. Design communication and training plans for organizational transition. 3. Foster adoption and commitment to new initiatives. **ARE YOU UP FOR THE CHALLENGE?** ------------------------ As a **Change Management Specialist**, you will support the execution of transformation programs and Seidor’s Master Systems Plan to **ensure smooth adoption of changes in processes, systems, and organizational culture**. Your mission is to collaborate with the IT Transformation, Talent, and Marketing teams in **designing communication and training plans that facilitate the transition** from the current state to the desired state—conducting impact analyses and reinforcing staff adoption of and commitment to new initiatives. **WHAT WILL YOU DO ON A DAILY BASIS?** ------------------------------- * Primary operational owner of the change management plan for Seidor’s Master Systems Plan. * Participate in the **development of change management plans and communication and training strategies**: collaborate in stakeholder identification, assess potential impacts, and help design mitigation plans. * Collaborate in the **definition and rollout of communication and training plans**: create visual materials, draft content, segment audiences, and support the execution of internal communication campaigns and training sessions. * Conduct **“As-Is” situation analysis and define the “To-Be” state to understand organizational impacts and formulate change strategies**, jointly with the Transformation team. * Support the **identification of learning needs and management of training programs**, participating in the planning and delivery of workshops and trainings to foster understanding and adoption of change. * Engage in **communication with various stakeholders, facilitating information flow**, resolving questions, and serving as a liaison between business units, corporate departments, and IT. * **Collaborate with the Process Excellence team to ensure consistency between proposed changes and documentation of operational and systems processes.** * **Support measurement and monitoring of adoption KPIs**, preparing reports and dashboards for senior management including metrics on progress, resistance, and risks. * **Promote a culture of continuous improvement by participating in innovation forums, creativity workshops, and sharing best practices in change management.** * **Support the creation and development of a global IT Community as a lever for adoption**, including publishing news, organizing content, managing a network of champions and collaboration channels, maintaining repositories of materials, and enhancing visibility of services available to teams. **WHAT DO WE EXPECT FROM YOU?** ------------------------- * **Academic background:** Bachelor’s degree in Business Administration, Organizational Psychology, Communications, Engineering, or related fields. A Master’s degree or specialized training in Change Management or Transformation is desirable. * **Experience:** 3–5 years of experience in change management, training, and/or internal communications projects. Experience in technology-driven environments or system transformation programs is highly valued. * Knowledge of **change methodologies and frameworks**, such as ADKAR, Kotter, or Lean Change management models; PROSCI or similar certifications are valued. * **Analytical skills:** ability to interpret data and draw conclusions; proficiency in office tools (Excel, PowerPoint); basic process mapping knowledge. * **Communication skills:** effective verbal and written communication, adapting messages to diverse audiences and managing the change narrative. * **Teamwork:** ability to collaborate across multidisciplinary teams, encouraging creativity and respecting diverse perspectives. * **Human-centered sensitivity:** capacity for active listening, identifying fears and resistance, and empathizing with colleagues throughout the change process. * **Planning and organization:** ability to manage multiple tasks, prioritize activities, and meet deadlines while maintaining a flexible and adaptive structure. * **Proactive attitude and open mindset:** interest in emerging technologies and management methodologies, enthusiasm for learning and adapting to dynamic environments. * **Languages:** native or bilingual in Spanish and advanced English (C1+) preferred for international collaboration.