Job Summary: We are seeking a Logistics Administrator and Customer Service Technician to manage incidents, analyze data, and coordinate teams. Key Responsibilities: 1. Incident management and follow-up with suppliers and customers. 2. Data analysis and processing using advanced Excel. 3. Internal coordination with logistics, sales, and supplier teams. Overview: Do you want to join one of the leading companies in the Beverage and Snacks sector? Do you have experience in administration and logistics, and are eager to continue learning while working with our teams? We are looking for a Logistics Administrator and Customer Service Technician for our Valencia warehouse. Responsibilities: * Management of incoming incidents, requests, and inquiries from the Call Center. * Service follow-up with suppliers and customers. * Data analysis and processing using Excel (pivot tables, advanced formulas, data cleaning and consolidation). * Preparation of operational reports and KPIs for the department. * Support in database and tool management (BCmenu, SAP, Power BI). * Internal coordination with logistics, sales, and supplier teams. * Updating and maintaining records in internal systems. * Contributing to continuous process improvement. Qualifications: Essential Requirements: * Advanced Excel skills (pivot tables, advanced functions, complex filters, Excel database management). * Ability to quickly adapt to changing operational rhythms. * Strong organizational skills and attention to detail. * Good communication skills and customer orientation. * Desirable (Preferred) Requirements: * Prior experience in customer service or incident management. * Knowledge of Power BI (data visualization and analysis). * Experience with SAP (management or logistics modules). * Experience working with operational or logistics data. Availability and Schedules: * Availability to work approximately one weekend per month (rotating / random). * Rotating shifts to cover the Call Center Monday–Friday: 8:30–17:30 9:00–18:00 10:30–19:30