Commercial and Service Manager - Office 0075 - Manlleu

Description

Job Summary: We are seeking a Commercial and Service Manager to manage the customer portfolio, ensure profitability and consolidation, and supervise the administrative operations of the office, promoting new customer relationship models. Key Responsibilities: 1. Manage the customer portfolio and ensure profitability. 2. Drive customer referrals to digital channels. 3. Collaborate in commercial processes and identify business opportunities. (1) **Remember to update your professional profile before submitting your application** **What are we looking for?** -------------------------- We are currently seeking our future Commercial and Service Manager for Office **0075 Manlleu.** Your mission will be to manage the assigned customer portfolio in accordance with Office Management and Commercial Policy, ensuring its profitability and consolidation. You will monitor and supervise the office’s administrative operations, foster new customer relationship models derived from the Transformation Plan within your team, and carry out administrative and Customer Service tasks in line with the service requirements defined by the Business Unit, ensuring compliance with established regulations and procedures. **Let’s talk about the project...** ---------------------------- Your responsibilities will include: * Planning and executing your commercial activities to meet your objectives. * Identifying business opportunities and communicating them to Office Management. * Serving customers and non-customers in person, by phone, or electronically. * Driving customer referrals to digital channels based on daily operational propensity profiles. * Ensuring a positive customer experience within your scope of responsibility. * Negotiating pricing conditions for negotiable products, within the autonomy granted to you. * Monitoring operational compliance with agreements resulting from commercial actions and risk operations. * Monitoring and analyzing cash usage for daily operations, determining transfers with the central cash desk. * Negotiating and implementing specific actions to regularize irregular investments by customers in non-managed portfolios. * Conducting assessments of human, technical, and material resource needs to ensure the office’s operational functionality. * Resolving operational incidents by disseminating applicable work regulations. * Collaborating in commercial processes and communicating identified business opportunities arising from customer interactions. * Applying the Occupational Risk Prevention regulations established by the Group, both regarding operations and facilities. **What do we value in your application?** ------------------------------------- We will value your application if: * You hold a diploma / degree or university Bachelor’s degree in a business-related field. * You have specific MIFID training certified by the CNMV or validated by Banco Sabadell’s MIFID Training Specialized Committee. **…** ----- Banco Sabadell is committed to fostering workplaces where individuals are treated with respect and dignity, supporting staff professional development, and guaranteeing equal opportunities in selection, training, and promotion, offering a work environment free from any discrimination based on gender, age, sexual orientation, religion, ethnicity, or any other personal or social circumstance. Banco Sabadell is part of the network of companies awarded the “Equality in the Company” distinction by the Ministry of Equality. (1) Multi-location: refers to the job location and includes/contemplates/allows\* the possibility of working from any branch or corporate center, regardless of the physical location associated with your position, while respecting teleworking guidelines. *Total or partial reproduction of any section in any format without the prior written consent of Banco Sabadell Group is strictly prohibited.*