**Company Description** Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good. Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers \- Salesforce, ServiceNow, Microsoft and SAP \- and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers. **Job Description** We are looking for a ServiceNow Architect to join a stable project. Responsibilities include: * Independently reviewing and analyzing requirements for new requests, as well as participating in scope definition meetings with various client departments and involved vendors * Assessing the impact of requests on the ServiceNow platform * Providing guidance and recommendations on implementation options within the platform, aligned with ServiceNow’s best practices * Defining the potential technological evolution strategy for the Client’s Global Platform * Driving global automation of the Platform * Tracking incidents with the vendor via the NowSupport platform (formerly HI) * Supervising and supporting technical teams during new implementations * Assisting the Client in decision-making to ensure platform integrity while adhering to ServiceNow’s best practices and maintaining the expected quality level * Establishing Cross-Platform Task Management (CoEI) through a clear and consolidated architecture, as well as centralized Core Data Management * Developing consistent designs and quality levels to improve scalability * Industrialized delivery and change management **Requirements** CTA certification, 5 years of experience Knowledge of the platform in ITSM/ITOM/SPM/SECOPS/GRC/WSD/Legal Service Delivery Fluent English Conflict management and teamwork Organization