Job Summary: We are seeking a Customer Service Specialist to deliver an exceptional experience, ensuring maximum customer satisfaction and loyalty across multiple channels and efficient issue resolution. Key Highlights: 1. Deliver an exceptional customer experience. 2. Resolve inquiries and issues efficiently and professionally. 3. Opportunities for professional development and continuous training. **Are you passionate about customer satisfaction? Do you believe customer loyalty depends on excellent service?** ***Are you passionate about customer satisfaction? Do you believe customer loyalty depends on excellent service?*** This opportunity is for you! / *This opportunity is for you!* We are looking for a **Customer Service Specialist** to join our team and deliver an exceptional experience while ensuring maximum customer satisfaction. ### **Primary Mission** * Provide assistance and support to customers through various channels (phone, email, online chat). * Resolve inquiries and issues efficiently, professionally, and solution-oriented. * Maintain a high level of satisfaction through clear, empathetic, and effective communication. * Record and manage incidents and requests in the CRM system. * Collaborate with other departments to ensure rapid and effective resolution. * Provide accurate information about products and services. * Identify opportunities to improve customer service processes and propose innovative solutions. ### **Key Competencies** * **Effective Communication:** Ability to express oneself clearly and confidently, both verbally and in writing. * **Problem Solving:** Ability to identify issues and find quick, appropriate solutions. * **Customer Orientation:** Focus on exceeding expectations and creating positive experiences. * **Teamwork:** Active collaboration with colleagues and other departments. * **Time Management:** Ability to handle multiple tasks and priorities efficiently. ### **Required Skills** * Advanced knowledge of **MS Office** (preferably Excel). * Experience with ERP / SAP and Salesforce systems (mandatory requirement). * Fluent command of **Spanish and Portuguese, English** (preferred). ### **What We Offer** * A dynamic and multicultural work environment. * Opportunities for professional development and continuous training. * Involvement in international projects. **Together, we build a cleaner future** Cleaning has emerged as a key contributor to health and safety, driven by technology and innovation. At Nilfisk, we are a driving force in this development. Being part of Nilfisk means thinking outside the box, bringing your inspiring ideas to life, sharing results, and learning from failures. We believe diversity is our greatest strength, achieving the best outcomes through a wide variety of perspectives and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role while collaborating with passionate colleagues in a shared pursuit to create a cleaner future. Are you ready to make a change toward a **cleaner future**? We embrace diversity and equality within an inclusive environment. We encourage all individuals to apply for this position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender identity or expression, sexual orientation, or age. **Frequently Asked Questions for Job Applicants** Do you have questions about the hiring process or similar topics? Visit our Frequently Asked Questions for Job Applicants.