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Job Summary: We are seeking a Customer Service Specialist to deliver an exceptional experience and ensure maximum customer satisfaction by providing assistance and support, resolving inquiries, and logging incidents. Key Highlights: 1. Dynamic and multicultural environment. 2. Professional development and continuous training opportunities. 3. Participation in international projects. **Are you passionate about customer satisfaction? Do you believe customer loyalty depends on excellent service?** ***Are you passionate about customer satisfaction? Do you believe customer loyalty depends on excellent service?*** This opportunity is for you! / *This opportunity is for you!* We are looking for a **Customer Service Specialist** to join our team and deliver an exceptional experience while ensuring the highest level of customer satisfaction. ### **Main Mission** * Provide customer assistance and support through multiple channels (phone, email, online chat). * Efficiently, professionally, and solution-oriented resolve inquiries and issues. * Maintain high satisfaction levels through clear, empathetic, and effective communication. * Log and manage incidents and requests in the CRM system. * Collaborate with other departments to ensure rapid and effective resolution. * Provide accurate information about products and services. * Identify opportunities to improve customer service processes and propose innovative solutions. ### **Key Competencies** * **Effective Communication:** Ability to express oneself clearly and confidently, both verbally and in writing. * **Problem Solving:** Ability to identify issues and find quick, appropriate solutions. * **Customer Orientation:** Focus on exceeding expectations and creating positive experiences. * **Teamwork:** Active collaboration with colleagues and other departments. * **Time Management:** Ability to efficiently handle multiple tasks and priorities. ### **Required Skills** * Advanced knowledge of **MS Office** (Excel preferred). * Experience with ERP/SAP and Salesforce systems (mandatory requirement). * Fluent command of **Spanish and Portuguese, English** (preferred). ### **What We Offer** * A dynamic and multicultural environment. * Professional development and continuous training opportunities. * Participation in international projects. **Together, we build a cleaner future** The cleaning industry has emerged as a key contributor to health and safety, driven by technology and innovation. At Nilfisk, we are a driving force in this evolution. Being part of Nilfisk means thinking outside the box, bringing your inspiring ideas to life, sharing results, and learning from failures. We believe diversity is our greatest strength, as the best outcomes emerge from a broad range of perspectives and approaches. At Nilfisk, you have the freedom to be yourself and voice your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role while collaborating with passionate colleagues in a shared mission to create a cleaner future. Are you ready to make a difference toward a **cleaner future**? We embrace diversity and equality within an inclusive environment. We encourage everyone to apply for this position regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender identity or expression, sexual orientation, or age. **Frequently Asked Questions for Job Applicants** Do you have questions about the hiring process or similar topics? Visit our Frequently Asked Questions for Job Applicants.
